The Sales Coordinator is responsible for dealing with all incoming customer orders and enquiries, ensuring they are processed within agreed timescales. The role involves providing an excellent level of customer service and maximizing opportunities to assist with the growth of all aspects of BCS.
Key Responsibilities:
1. Process customer orders and requisitions for hire and sale products, liaising with department team leaders on availability and system alerts for stocked items.
2. Maintain communication with customers for all information required to fully process orders.
3. Liaise with the procurement team on bespoke requests to obtain cost and availability.
4. Follow up on stock alerts with the procurement team to obtain delivery dates and split orders where required.
5. Manage the central mailbox for incoming orders, ensuring timely processing for visibility of progress.
6. Maximize hire utilization across the business by working with team leaders and management to fulfill all hire requests.
7. Raise system quotations for customer enquiries and liaise with account managers and senior management for high value enquiries.
8. Monitor open quotations and follow up on all submitted quotations by agreed follow up dates.
9. Ensure a high level of service is provided to BCS customers, addressing queries and issues urgently.
10. Maintain a cleansed system with relevant data and ensure all correspondence is saved in the system folder structure.
11. Assist with the goods return process, generating collection paperwork and creating miscellaneous trips within the transport depot schedule.
12. Investigate credit requests and provide feedback to management and accounts team where required.
13. Complete tasks in accordance with risk assessments and report any potential noncompliance.
Key Measures & Targets:
1. Reports on quotes requiring follow-up and overdue sales.
2. Efficient management of the central mailbox.
3. Credits raised relating to support services.
Key Relationships:
1. External sales team
2. Procurement team
3. Logistics coordinator
4. Department team leaders
Person Specification:
Essential:
1. Good administrative and organizational skills; computer literacy is essential.
2. Ability to process a high number of enquiries, calls, and orders with excellent attention to detail.
3. Good understanding of customer service expectations with an excellent telephone manner.
4. Able to communicate effectively with various teams to fulfill order requirements.
Desirable:
1. Product knowledge or previous experience within the construction or traffic management industry.
2. System experience using a similar SOP system to Syrinx.
BCS Group, a subsidiary of Barhale Holdings Plc, is a leading supplier of safety and construction products and services with depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring timely delivery of the right products.
As well as offering a competitive salary, remuneration for this role includes a range of benefits:
1. 5% company pension contribution
2. Life Assurance at 2 x national salary
3. Private medical cover
4. Permanent health cover
5. Company profit share scheme
6. Company car or car allowance (dependent on position)
7. Career development and ongoing training
8. Staff referral scheme
9. 25 days annual leave with additional loyalty days (full-time equivalent)
10. Volunteering scheme
11. Environmental and social value initiatives
#J-18808-Ljbffr