Shift Times - 6am-11am
Do you love golf? Do you want to be part of a great Driving Range - with comfortable heated range bays, ball tracking technology in every bay jam-packed full of fun, interactive game modes and challenges makes us the ideal place to meet your friends, perfect your swing or entertain the kids.
You'll provide an outstanding service to all users and to directly assist in maintaining and developing the business levels and profitability of all areas of the Top Tracer Strike Shack Driving Range Facility, whilst adhering to Company Policies and Procedures, ensuring total customer satisfaction and exceeding member expectations.
Main Duties
* To develop the role of Top Tracer Team Member to achieve an increasingly efficient, effective & profitable method of operating. To flexibly work and fulfill the multifunctional role required at all times.
* To maintain high standards of cleanliness & product, personal hygiene and customer service.
* To train, learn and continue to improve knowledge of all the products and procedures both in the range and food and beverage service. Knowledge/interest in golf desirable.
* To undertake duties, as required, relating to the maintenance, preparation and effective running of the driving range in accordance with standard operating procedures.
* To assist with food and beverage service as required both within the range bays and patio and ensure these areas remain clean and to expected high standards at all times.
* Drive golf buggy and range picker in a safe and correct manner in accordance with policy and procedure and training and ensure golf balls are collected effectively either with picker or by hand.
* Ensure safe and effective use of all range equipment in accordance with policy and procedure and training.
* Ensure the facility, in its entirety, is always maintained to the highest standard from pre-opening checks and preparation, throughout the day and closedown and preparation for the following day.
* Assist in other areas of the club as required by Golf Operations Manager & Strike Shack Manager.
* To liaise and communicate effectively with all members of the team.
* To welcome all users giving advice on all aspects of the facility to provide the best guest experience and increase future member engagement.
* To upsell in all areas of the facility – from additional buckets of balls, food & beverage, greens fees on the Spires, VIP bookings.
* Attend training sessions and departmental meetings as and when requested by the Golf Operations Manager and General Manager.
* To be fully conversant with all emergency procedures for Fire & Accident and to report any accidents in the prescribed manner. To act in accordance with the Club's Health & Safety policies and procedures at all times.
* To promote the Club's reputation for exceptional standards of customer care and service. To act as an ambassador for the Club whilst on duty.
* Evenings and weekend hours are part of this role.
Job Types: Part-time, Zero hours contract
Pay: £8.60-£11.44 per hour
Expected hours: 6 – 24 per week
Benefits:
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free fitness classes
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site gym
* On-site parking
* Referral programme
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Experience:
* Hospitality: 1 year (preferred)
Work Location: In person
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