Technical Customer Service Advisor Exeter City Centre (Hybrid) £23,837.80 Uncapped Commission Hours: 40 hours, Monday to Sunday, 8 hour shifts between 8am - 10pm Mon - Fri and 8am - 8pm Sat -Sun Role overview - We are seeking a motivated, and sales orientated WebChat Sales Advisors to join our clients team of 11 webchatters. You will; · Use an online conversation platform to build rapport with customers and drive sales. · Approach every interaction with customers as an opportunity to increase revenue and customer experience. · Be responsible for identifying customer needs and using solution-based selling to offer Vodafone products and services that meet those needs. · Be required to meet defined metrics for sales, compliance and customer experience. · Offer outstanding customer service to drive great customer satisfaction. · It will be a fast paced role so resilience is key – being able to bounce back from minor setbacks and keeping motivated for your next customer will be important. · Strong IT and multitasking skills are essential as two chats are taken at the same time. · Act with good conduct and within guidelines of the Finance Conduct Authority. · Undertake regular learning and development and align with company and FCA requirements. · A great opportunity to be part of the Vodafone brand. Core competencies/Experience; · Previous sales experience is required. · Have strong verbal and written communication skills. · Strong IT skills · Excellent multitasking · Business Development, ability to identify potential opportunities and secure/close opportunity. Apply now