What We Do:
Our client is committed to providing first-class IT services for SMEs. Their customers are at the heart of everything they do, and they are dedicated to delivering an outstanding customer experience every time they interact. This is a great opportunity to join an exciting start-up with substantial growth potential.
Our Values:
Our values guide our business, employees, suppliers, and customers and serve as our North Star:
Provide excellent customer service
Lead with a growth mindset
Be a great communicator
Be accountableThe Purpose of the Role:
Looking for a junior administrator to work closely with our project coordinator to ensure projects are completed on time. The role will also involve supporting the sales manager with quotes and other administrative duties. Reporting to the Head of Commercial, this role will also include involvement with accounts (training will be provided).
Main Responsibilities:
Ensure all projects are completed within the set timescale
Answer incoming calls and redirect as necessary
Track all projects
Update projects from new orders
Maintain updated Standard Operating Procedures (SOPs)
Set up new phones (mobile and VOIP)
Generate quotes for the sales manager
Ensure CRM is regularly updated with new information
Process purchase invoices
Work on mobile phone bills (CDRs)
Update sales invoices
Assist the Head of Commercial with ad hoc administrative tasksGeneral Responsibilities:
Ensure the company's standards for delivering a distinctive customer experience are maintained in all business interactions.
Comply with the company’s HR policy and conditions of employment.
Adhere to the company's security and anti-bribery policies.
Promote a professional company image and comply with Equal Opportunities and Business Conduct policies.
Read and comply with all other company standards, policies, procedures, and agreements.Skills:
Strong communication skills
Ability to deliver exceptional customer service
Working knowledge of MS Office (Word, Excel)
High level of accuracy
Eagerness to learn and develop (training provided)
Good phone handling skills
Excellent prioritisation and organisational skillsBenefits:
Preferential rate on personal IT equipment
22 days holiday plus bank holidays
Birthday off to celebrate
Free parking
Pension plan
Training to support career progression
Office snacks
Dog-friendly office