Job summary An exciting opportunity has arisen for a dynamic and enthusiastic individual to join our Operational Helpdesk Team at The Mid Yorkshire Teaching NHS Trust as a Helpdesk Operator. The Operational Portering Helpdesk Team provide a helpdesk service that enables wards and departments to access Facilities services. As a Helpdesk Operator you will assign work to our facilities teams using an IT based Task Management System If you are looking for a change, if you are highly motivated, a good team player and have a can-do attitude, then we invite you to apply for the position of Helpdesk Operator and join our successful team Previous experience of working in a healthcare setting or helpdesk environment would be desirable, although we will provide you with all the support and training you need to thrive in the role This is a full time position working 37.5 hours per week. The post holder will be required to work any relief shift pattern 24/7 over a 6 week rota period to provide facilities services. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker route. This advert may close earlier than the specified closing date. Main duties of the job As Helpdesk Operator you will work as part of a team providing a helpdesk service for our wards and departments to enable them to access on site Facilities services The Helpdesk Operator will communicate requests for work via radios effectively and efficiently using the IT based Task Management System Being the first point of contact for the service you will be courteous and polite to all service users at all times There may also be a requirement from time to time for the Helpdesk Operator to work within the Portering team About us We provide care and support to over half a million people in Wakefield and Kirklees in their homes, in community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (in Wakefield). Always striving for excellence, we are at the forefront of innovation and research and we invest in teaching and the development of our workforce. We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and the best place to receive care. We have a clear vision, and you could be part of this If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you. Date posted 03 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time Reference number C9377-INFRA0247 Job locations Pinderfields Hospital Aberford Road Wakefield West Yorkshire WF1 4DG Job description Job responsibilities Key Responsibilities To receive incoming calls from service users requesting Facilities services Accurately record the user requests onto the Task Management Data Base and manage the system to reflect tasks when they have been assigned/ completed. Manage and prioritise tasks in a timely manner with regard to the urgency of request indicated by the caller. Assign tasks via the radio communication system with regard to the adjacencies of Wards and Departments for the purpose of efficiency Report to the Supervisor on the status of the workflow, highlighting in a timely manner when the systems are becoming busy. When required the Operator will work within the portering team. Job description Job responsibilities Key Responsibilities To receive incoming calls from service users requesting Facilities services Accurately record the user requests onto the Task Management Data Base and manage the system to reflect tasks when they have been assigned/ completed. Manage and prioritise tasks in a timely manner with regard to the urgency of request indicated by the caller. Assign tasks via the radio communication system with regard to the adjacencies of Wards and Departments for the purpose of efficiency Report to the Supervisor on the status of the workflow, highlighting in a timely manner when the systems are becoming busy. When required the Operator will work within the portering team. Person Specification Knowledge and Awareness Essential Proficient keyboard skills Knowledge of basic PC systems Skills and Abilities Essential Able to develop and maintain positive working relationships Willingness to take on tasks Experience Essential Good interpersonal and communication skills. Good time management skills including ability to work to set deadlines. Ability to work well as part of the team. Ability to work flexibly, quickly, and accurately. Desirable Experience of working with patients requiring health care. Experience with data base and software packages. Experience of working with confidential material. Qualifications Essential Good standard of education in English and Maths. Desirable ECDL computer course. Person Specification Knowledge and Awareness Essential Proficient keyboard skills Knowledge of basic PC systems Skills and Abilities Essential Able to develop and maintain positive working relationships Willingness to take on tasks Experience Essential Good interpersonal and communication skills. Good time management skills including ability to work to set deadlines. Ability to work well as part of the team. Ability to work flexibly, quickly, and accurately. Desirable Experience of working with patients requiring health care. Experience with data base and software packages. Experience of working with confidential material. Qualifications Essential Good standard of education in English and Maths. Desirable ECDL computer course. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Mid Yorkshire Teaching NHS Trust Address Pinderfields Hospital Aberford Road Wakefield West Yorkshire WF1 4DG Employer's website https://www.midyorks.nhs.uk/ (Opens in a new tab)