Employer: Wirral University Teaching Hospital NHS Foundation Trust
Employer type: NHS
Site: Arrowe Park Hospital
Town: Wirral
Salary: £23,615 per annum
Salary period: Yearly
Closing: 12/01/2025 23:59
Clinic Clerk
Band 2
Apprenticeship Eligibility Criteria
Should this vacancy be recruited as an apprenticeship, the following criteria will apply:
UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least the previous 3 years on the first day of the apprenticeship.
Job overview
To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the out-patient department, sending out appointments to patients and maintaining appropriate records.
Main duties of the job
Under the supervision of the senior clinic clerk/team leader:
* Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
* Complete all required documentation and computer records.
* Send out correspondence and deal with all relevant enquiries from patients, relatives, GPs etc. before, during and after clinic appointments.
* Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
* Receive and acknowledge incoming referral letters as appropriate.
* Refer letters to Consultant/clinician for further advice as required.
* Book and advise patients of appointments using the Trust’s partial/fully booking protocols.
* Ensure clinics are booked to full capacity as per the agreed Consultant/clinician’s template.
* Make suggestions as to any modification to ensure smooth running of clinic based on demand.
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Detailed job description and main responsibilities
Please see attached Job Description for further information about the Clinic Clerk position available at WUTH.
Person specification
Qualifications, Specific Experience & Training
* Educated to GCSE level or equivalent
* Experience of working in an administrative role
* NVQ Level 2 in a relevant subject
* Previous experience in an NHS acute hospital
* Previous experience of the Cerner Millennium information system
Knowledge and Skills
* Basic working knowledge of IT
* Good verbal and written communication skills
* Good keyboard and computer skills
* Good time management and organisational skills
* Knowledge of NHS admin processes.
* Awareness of Information Governance
* Ability to prioritise, work to deadlines and use own initiative
* Excellent customer care skills
Personal Attributes
* Self-motivated and enthusiastic
* Sensitive and empathetic
* Polite and friendly manner
* Ability to work under pressure
* Ability to handle conflict and aggression
* Ability to work as part of a multidisciplinary team
You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application. This will ensure we deal with your application quickly and efficiently.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.
By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.
Please note; that if you are offered a position, your personal details will automatically be transferred into the national NHS Electronic Staff Records system (ESR).
The Trust reserves the right to close any vacancies from further applications when we have received a minimum amount of applications from which to make a shortlist. To prevent this happening please complete and submit your application without delay.
Trust policy requires that the cost of submitting & processing a DBS application is met by the successful applicant/s. DBS costs are recovered via salary deduction following starting in post.
If the post you are applying for requires a DBS - Inline with Trust policy the cost of submitting and processing a DBS for successful applications would be met by the individual themselves. The amount would vary depending on the level required: Standard Disclosure £21.50+£6.50 or Enhanced Disclosure £49.50+£6.50 (please be aware the additional sum is an administration fee and may increase due to inflation). This will be deducted from your salary, in manageable monthly instalments for up to 3 months following commencement of employment.
The Trust would encourage all post holders who require a DBS for their role to register with the DBS Update Service. You can find out more information and guidance on how to do this at https://www.gov.uk/dbs-update-service.
The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Children’s Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures. All Trust staff must be familiar with, and adhere to these procedures. It is the post holder's responsibility to attend the Trust's mandatory training Protecting Vulnerable People training, and to follow the relevant Trust policies and practice guidance.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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