Do you have a passion for excellent customer service and food?
The Contract Officer role sits within the Business Services department, which helps ensure the Council can provide its whole range of services effectively. This role is part of the Contracts Team, which is made up of several service lines and delivers vital services to schools, academies, and corporate sites.
The Contract Officer is responsible for assisting the Senior Contract Officer in the operational management of contracted facilities services. Building sound professional relationships with clients, stakeholders, and suppliers to ensure effective contract delivery is achieved and monitoring the performance of suppliers through effective contract management processes.
The Contract Officer will provide, under supervision and direction from the Senior Contracts Officer, operational management on contracted facilities services typically covering a particular specialism or group of similar contracts, whilst working closely with service providers to ensure services are delivered at all times in line with contractual and customer expectations.
You will be working in a close-knit team where client satisfaction is at the heart of what we do. This role is varied and requires a hybrid style of working, visiting sites, working from home, and office-based duties.
We are looking for candidates who:
1. Provide technical support and advice in connection with services, specification development, operational delivery, and contract performance management.
2. Oversee the day-to-day work of the contract support officers.
3. Attend and contribute to regular review meetings with external customers and contractors to ensure the contract is delivering on KPIs and oversee operational improvements where needed.
4. Administer all allowable and routine service variations, change control, and deductions in a contractual manner.
5. Assist the Senior Contracts Officer to ensure the service to schools SLA is delivered, ensuring inspections and client visits are undertaken.
6. Promote growth within the service through positive interactions with schools.
7. Support in the resolution of service issues or early stages of disputes with the contractor in line with agreed performance measures.
8. Proactively maintain a sufficient level of competency within contract management and nominated area of specialism.
To apply for this role please follow the ‘Apply Now’ button above. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education, or personal interests.
Interviews are to be held via Microsoft Teams on 10 March 2025.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our website.
For an informal discussion about this opportunity, contact Leah Morrall.
For work that makes a difference
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process, please visit our website.
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post, but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.
Due to the restrictions, we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
If you require sponsorship to work in the UK, please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process, please contact the hiring manager using the contact details above.
Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.
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