Responsible to
Head of Projects
Responsible for
Assisting Project Execution, Customer Services & Administration
Location
Home Based (Occasional travel for meetings)
Purpose of Role
To assist the Project Managers in planning and co-ordinating shipments of goods via ocean freight, meeting customer expectations whilst ensuring high compliance and maximising gross profit. To communicate with clients, offer quotations and win new shipments, and to handle all aspects of those shipments ensuring high compliance, meeting customer expectations.
Duties and responsibilities
* Route planning for large and oversize shipments moving overseas; bookings with carriers and hauliers
* Issuing quotations to clients in a prompt and competitive manner
* Proactively communicate with clients to ensure transparency
* To work closely with both internal and external parties to ensure transportation of cargo is executed in the most cost effective and efficient way
* Negotiating fees and contracts while maximising profitability
* Review job from start to end and ensure milestones are completed & updated
* Invoicing of job files in line with credit agreements set, and processing purchase invoices promptly to ensure accurate job costing
* Working closely with the wider project team on joint shipments and problem solving
* Uphold and embracing the company values and expected behaviours and being a key driver for a positive company culture
* This is a non-exhaustive list and will be expected to carry out any other reasonable request and duties as assigned.
* Any other day to day export operations
* Liaising with sales teams to help with business development.
Knowledge, skills and experience
* Experienced in handling out-of-gauge and abnormal sized cargo
* Understanding UK/EU permits process & limitations
* Freight forwarding experience
* Exceptional customer service skills
* A high level of written and oral communication
* Great attention to detail with high accuracy
* Problem solving skills
* Able to work independently and as part of a small team
Key behaviours
* Strategic thinking
* Has and promotes a can-do attitude
* Calm under pressure
* Personable and professional
* Self-motivated and able to develop ideas independently
* Able to thrive in a fast-paced environment
* Organised and able to prioritise work load appropriately
* To have a result focused mind set
* Team player
Compensation
* £40,000-£45,000 salary per annum
* 25 days holiday plus bank holidays
* Enhanced pension scheme
* Discretionary bonus scheme
* Health cash plan