Full job description – Photocopier/Printer Field Service Engineer
Overview
We are seeking a dedicated and skilled Field Service Engineer to join our team within Clarity Copiers Dorset. Clarity Copiers Dorset is part of Clarity Copiers Ltd. In this role, you will be responsible for providing exceptional technical support and maintenance services to our clients in the field. You will work closely with customers to ensure their equipment operates efficiently and effectively, contributing to their overall satisfaction and success. Your duties will also include stock replenishment and parts ordering.
Duties
* Conduct on-site installations, repairs, and maintenance of equipment as per client specifications.
* Network connectivity, setting devices up making sure they can Print and Scan on installation.
* Troubleshoot and diagnose technical issues, providing timely solutions to minimise downtime.
* Maintain accurate records of service activities, including reports on repairs, parts used, and customer interactions.
* Responsible for Toner and Parts ordering.
* Refurbishment of Photocopiers and Printers.
* Technical calls, helping customers on the phone to help clear any technical issues.
* Train clients on the proper use and maintenance of equipment.
* Ensure compliance with health and safety regulations while working in various environments.
Requirements
* Proven experience as a Field Service Engineer on Photocopiers and Printers.
* Networking and computer knowledge.
* Solutions based knowledge an advantage but not essential, Example Paper Cut.
* Strong technical skills with the ability to troubleshoot complex mechanical and electrical systems.
* Excellent communication skills, both verbal and written, with the ability to interact effectively with clients.
* A valid driver's licence.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Willingness to travel frequently.
If you are a proactive problem-solver with a passion for engineering and customer service, we invite you to apply for this exciting opportunity as a Field Service Engineer. Please email your CV to shelley@clarity-copiers.co.uk.
Job Types: Full-time, Permanent
Pay: £25,000.00-£31,500.00 per year
* Company Vehicle
* Training
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Licence/Certification:
* Driving Licence (required)
Work Location: On the road
Reference ID: Field Service Engineer
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Retail Office Equipment
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