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Client:
Teleperformance
Location:
Belfast City Centre
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
* Shifts: Full time - 40hrs per week - hours worked between 07:00 and 01:00
* Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
Description of the Job:
Provide a proactive and reactive service to ensure that our customers meet their financial arrangements in-line with their goals.
Key Responsibilities:
* At first point of contact, provide outstanding customer service and help the organisation achieve its goals.
* Educate customers on different banking methods, supporting them in choosing the right service options for their needs.
* Accurately and compliantly complete processes and procedures, ensuring a seamless and positive customer experience.
* Take appropriate actions to deliver good customer outcomes, regularly reviewing and addressing any gaps identified.
Join us as a Customer Service Advisor:
* Deliver excellent service to our customers, keeping their needs and financial goals in mind.
* Educate customers on banking options that best suit them.
* Compliantly complete processes and procedures while providing a seamless experience.
What you'll do:
Conduct financial reviews with customers, providing accurate information to enable informed decisions on financial products and services. Manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
* Supporting the bank’s operations to assist as many customers as possible.
* Maintaining relationships with colleagues to support customers and the wider business aims.
* Resolving complaints and errors quickly to restore customer relationships.
* Ensuring customer interactions leave satisfaction that their needs have been met.
The skills you'll need:
Experience in a customer service environment with relationship management skills. Excellent organisational and time management skills to meet performance measures and customer needs.
We're also looking for you to demonstrate:
* Excellent communication skills, both verbal and written.
* A background in a regulatory environment.
* Good technology skills with the ability to use Microsoft Office.
* A customer-focused attitude.
What you get from us:
* Perks at Work – Savings Discounts / Free Online Classes.
* Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice.
* Critical Illness – up to £10,000.
* Cycle to Work Scheme.
* Holiday Purchase Scheme.
* Length of Service Awards.
* Monthly Inspire Awards – For the best of the best.
* Refer-A-Friend earns up to £1,200 for you.
* Monthly Wellbeing Webinars.
* Dedicated Employee Experience Progress – Here to support TP journey.
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