Advancing People Multilingual - Recruitment Specialists are recruiting for a German Speaking Customer Advisor for their client based in Trafford Park, Greater Manchester.
As a German Speaking Customer Advisor, it will be your responsibility to work with customers based in the German-speaking region, providing excellent customer service via phone and email, ensuring enquiries are dealt with in a prompt and professional manner.
Main Responsibilities
* Accurately and professionally manage inbound calls.
* Deal with web enquiries in a prompt manner.
* Generate and manage responses back to customers/consumers via letters, telephone, and email.
* Perform general administrative duties.
* Take receipt of returned products and manage the product through to investigation and closure of the issue.
* Carry out translations as required.
Person Specification
* Fluent in German.
* Previous experience working in a customer service environment is desirable.
* Strong customer focus and professional approach.
* Excellent communication skills, both oral and written.
* Ability to demonstrate innovation and good judgement/problem-solving skills when making decisions.
* Ability to learn new systems and processes.
* Good computer skills.
* Positive 'can do' attitude.
This is a full-time permanent position offering an annual salary of £26,000 plus attractive company benefits!
This role offers flexibility to work from home / work remotely 2 days a week.
Apply now!
Advancing People Multilingual - Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
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