We have an exciting opportunity for a Contact Centre Advisor to join us!
This is a full-time, permanent role with a salary of £22,216 - £24,569 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.
The Role:
As a contact centre advisor and part of the contact centre team reporting to one of the supervisors, you will be responsible for answering phone calls on a complete range of council services and digital interactions from residents.
Your role will involve:
* Dealing with residents on the phone
* Logging, resolving, and escalating all enquiries.
* Digital interaction with residents by e-mail, etc.
What we are looking for:
Ideally, you will have worked in a customer service environment and will be educated to GCSE level/NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.
Self-motivated, professional, friendly, enthusiastic, customer-focused individuals to join our highly motivated and friendly team.
Full training will be given.
What we offer:
* 32 days annual leave
* Flexible working including a hybrid working pattern for a better work-life balance.
* Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
* Free employee parking close to the offices.
* Give As You Earn scheme.
* Instant Reward Scheme to recognise and reward innovative achievement.
* Employee Assistance Programme providing counselling, advice and information.
* Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
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