Job summary Hourly Rate: £11.44 20 to 37.5 hours a week To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population. You will work as part of a team providing a professional and effective telephone service to patients following the practices policies and procedures, ensuring accuracy at all times. Main duties of the job You will: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors. Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective. Undertake a variety of administrative duties to assist the Practice. Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies. Have an overview and utilise the clinical resources across multiple locations to ensure patients are directed appropriately. You must work at all times within your competence and use your own judgement, knowledge and common sense in your day-to-day activities. About us About Forest View Health This is an opportunity to join a circa 17,000 patientPractice which currently operates over three sites in Treorchy and Treherbert within the North Rhondda Cluster. You will be part of a multi-disciplinary team that includes GP Partners, Salaried GPs, Mental Health Practitioner, Pharmacists and Physiotherapists. The Practice is committed to multi-disciplinary team working in its delivery of healthcare to the community. The practice is a training establishment for GP registrars and Foundation Pharmacists. The professional development of individuals is recognised and championed including opportunities to extend scope of practice or progress a specialist interest in an area. You will be fully supported by our GPs & practice management team and as a patient-focused practice, in turn you will be asked to deliver the highest quality service to our patients and our practice community. 6 GP Partners and 8 salaried GPs 2 x Clinical Pharmacists; 1 Advanced Mental Health Practitioner 4 Nurses, 3 Healthcare support workers Direct access to Physiotherapy, MIND counselling & Wellbeing coordinator Dedicated & experienced Care Navigation & Administrative team Please visit practice website Date posted 30 December 2024 Pay scheme Other Salary £11.44 an hour Hourly Rate: £11.44 20 to 37.5 hours a week Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number M0044-24-0362 Job locations Forest View Medical Centre Abergorki Industrial Estate Treorchy Mid Glamorgan CF42 6DL Job description Job responsibilities The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately. Process patient requests for appointments and telephone calls and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition. Initiate contact with and respond to requests from patients, team members and external agencies. Enter read/SNOMED CT code data onto GP record IT system. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients healthcare records as necessary. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area. Monitor and maintain the reception area and noticeboards. Support all clinical staff with general tasks as requested. Undertake all mandatory training and induction programmes. Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed. Contribute to public health campaigns ,e.g., flu clinics, through advice or direct care In addition to the primary responsibilities, the care navigator may be requested to: a. Participate in practice audit as directed by the audit lead. b. Support administrative staff, providing cover during staff absences. c. Action incoming emails, tasks, texts when necessary d. Scan patient-related documentation and attach scanned documents to patients healthcare records. e. Complete opening and closing procedures in accordance with the duty rota. f. As required, support the prescribing clerk team in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently. Job description Job responsibilities The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately. Process patient requests for appointments and telephone calls and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition. Initiate contact with and respond to requests from patients, team members and external agencies. Enter read/SNOMED CT code data onto GP record IT system. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients healthcare records as necessary. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area. Monitor and maintain the reception area and noticeboards. Support all clinical staff with general tasks as requested. Undertake all mandatory training and induction programmes. Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed. Contribute to public health campaigns ,e.g., flu clinics, through advice or direct care In addition to the primary responsibilities, the care navigator may be requested to: a. Participate in practice audit as directed by the audit lead. b. Support administrative staff, providing cover during staff absences. c. Action incoming emails, tasks, texts when necessary d. Scan patient-related documentation and attach scanned documents to patients healthcare records. e. Complete opening and closing procedures in accordance with the duty rota. f. As required, support the prescribing clerk team in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently. Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable Active signposting or Care Navigator training qualification Healthcare qualification (level 2) or working towards gaining equivalent level Customer Service qualification (NVQ) or equivalent Experience Essential Experience of working with the public Experience of working in a healthcare setting Desirable Experience of working in a primary care environment ADDITIONAL CRITERIA Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Understand and observe strict confidentiality Desirable Competent in the use of Office and Outlook EMIS/SystmOne/Vision user skills Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable Active signposting or Care Navigator training qualification Healthcare qualification (level 2) or working towards gaining equivalent level Customer Service qualification (NVQ) or equivalent Experience Essential Experience of working with the public Experience of working in a healthcare setting Desirable Experience of working in a primary care environment ADDITIONAL CRITERIA Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Understand and observe strict confidentiality Desirable Competent in the use of Office and Outlook EMIS/SystmOne/Vision user skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name GP Practice in Wales Address Forest View Medical Centre Abergorki Industrial Estate Treorchy Mid Glamorgan CF42 6DL Employer's website https://gpwales.co.uk (Opens in a new tab)