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Job Details: Freelance Customer Service Tutor
Vacancy Name: Freelance Customer Service Tutor
Vacancy No: VN4460
Location: Peterborough
Contract Type: Associate
Hours per week: 0.00
Working Days & Times: Adhoc
Description: Learning Curve Group is a national training and education specialist. We work with further education providers, employers, and learners to help them achieve success. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success to achieve our vision to ‘transform lives through learning’.
Role Information:
DUTIES
1. Deliver a timetable of teaching, learning and assessment as agreed with your Tutor Delivery Manager.
2. Undertake qualification delivery planning in collaboration with team members that is compliant with all external requirements.
3. Ensure that support systems are provided to facilitate positive retention, achievement, and progression.
4. Complete all E-registers in a timely manner to the required standards.
5. Monitor attendance and performance of the learners on an ongoing basis and effectively report to management.
6. Ensure learner requirements are dealt with quickly and effectively.
7. Deliver teaching, learning and assessment ensuring a positive learner experience and timely achievement.
8. Ensure individual learning plans and progress reviews are completed appropriate to individual learner requirements, including the setting of smart targets.
9. Timely completion of assessment and documentation to meet awarding body, audit and organisational requirements.
10. Submit portfolios in a timely manner for interim and summative verification and work with the IV to ensure quality improvement.
11. Undertake appropriate learning and development activities as required for the job role and maintain a record of all CPD.
12. Contribute where appropriate to learner disciplinary action requirements.
13. Attend standardisation and team meetings at designated centres to develop team and individual performance.
Promote and ensure safe working practices and safeguarding of learners in line with current Health and Safety legislation and LCG Safeguarding and Prevent policies.
* Conduct your role in line with the company values and expected behaviours.
* Promote equal opportunities and recognition of diversity throughout the company.
* Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times.
* Ensure confidentiality and professionalism at all times.
* Provide learners, customers and colleagues with support, advice, and guidance as part of your everyday role.
ESSENTIAL CRITERIA
* Hold Level 3 Teaching Qualification.
* Hold Assessing Qualification.
* Relevant Occupational Experience in Sector you are applying for.
* Level 3 and above sector qualifications.
* Access and use of your own resources.
EQUAL OPPORTUNITIES
You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Why work for Learning Curve Group?
PURPLE PERKS OF BECOMING AN ASSOCIATE
Flexibility: As an associate tutor, you have the luxury of picking and choosing how often you would like to teach to accommodate your other commitments.
Support: From day 1 you will receive support from your Tutor Delivery Manager, starting with an in-depth onboarding process.
SHIFTS: We have recently invested in a live scheduling tool called SHIFTS for all our tutors in Employability.
Standardisation Meetings: You will use your own initiative to complete the services; however, LCG can specify working standards which are monitored by observations.
Associate tutors are self-employed individuals and therefore responsible for making their own tax and NI contributions. A UTR number will be required which you can apply for from HMRC.
Working Flexibly: If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.
Recruitment Checks: The successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK.
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