Income Recovery Officer - £34,443 pa
Hybrid Working – Minimum 3 Days onsite in Hemel Hempstead
We have a new exciting opening for an Income Recovery Officer.
The successful candidate will accurately record-keep, engage with tenants and assist in developing monitoring systems. This role includes staying updated on legislation, attending meetings, and performing duties in line with policies and best practices.
Key Responsibilities:
* Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.
* Prepare and serve legal notices and represent Hightown in possession cases as necessary.
* Conduct home visits to tenants as required by tenancy conduct or procedures.
* Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.
* Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.
* Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.
Experience and Qualifications Required:
1. Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.
2. Educated to GCSE with a grade C or above in English and Maths.
3. Proficient in using computer systems, includin...