Job Description
About Us
BRiCS is a well-established SME with five years of experience building high-quality homes across the South Coast. Our developments are carefully designed, featuring thoughtfully designed architecture, landscaping, and streetscapes that complement their surroundings. Every home we build is designed with modern living in mind, offering low energy costs and a high standard of comfort.
We take pride in delivering homes that people love to live in - designed with care and built to last. Just as we support our customers, we are equally committed to investing in our people, offering opportunities to develop skills and progress within the business.
The Role
As a Sales & Customer Services Administrator, you will provide essential support to our Sales and Construction teams while ensuring a positive experience for customers and stakeholders. Your key responsibilities will include:
Customer Service:
1. Handling phone calls, emails, and customer enquiries professionally.
2. Ensuring all customer queries and issues are handled promptly, professionally, and directed appropriately for swift resolution, while maintaining a positive customer experience at every stage.
3. Managing all incoming contact (calls, emails, online, social media, etc.) professionally and courteously, ensuring all issues are recorded in t...