CAMBRIAN TRAINING COMPANY
Are seeking to recruit a professional
Quality Assurance Officer
To be based at our Support Centre in Welshpool
(Full Time 37 hours per week)
Salary – Up to £23,492.04 per annum
WHAT WE ARE LOOKING FOR: A well organised individual with excellent communication and IT skills, having a confident approach to working on different bespoke software platforms. An ability to work on own initiative and as part of a team with attention to detail and the ability to work to tight deadlines with a flexible manner. Speaking through the medium of Welsh is desirable although this is not essential. You will preferably have work based learning administration experience but training will be provided.
ROLE:
• Responsible for the quality and assurance of our internal documents
• To be the first and main point of contact for processing information regarding learner enrolment, leavers documentation, Change of Circumstances documentation, progress of review forms, registration of the qualification.
• To have overall responsibility for the accuracy and validity of the internal forms and an in depth knowledge of effectively managing leaver paperwork maximising contract performance.
• Produce audit checklists and follow a set return procedure if required
• To support development Quality assurance officers and supporting staff to use digital software platforms.
RESPONSIBILITIES:
• To audit, assure and process internal (Ipegs) forms and records in a timely manner.
• To identify and resolve any minor paperwork or data anomalies with the appropriate individual/operational unit.
• Responsible for reviewing and correcting ineligible data.
• Work with operational units to identify any opportunities with leavers in order to maximise their contractual and Learning Outcomes.
• Coordinating and liaising with the relevant individuals and maintaining positive working relationships with colleagues and operational delivery units
• To work with other colleagues and operational delivery unit/s continuously improve paperwork quality and compliance.
• To be responsible for the quality and compliance of all start and leaver documents, CHOCs documents and Progress reviews, audited both internally and externally.
• Responsible for sharing the appropriate information with the e learning platform.
• To work closely with CTC staff developing knowledge and understanding alongside early intervention that prevent the smooth processing of learner data.
• Supporting training officers and sub-contractors with digital on-boarding system, queries and issues
• Maintain a good knowledge and understanding of all systems used by CTC
• Complete data/document filing and archiving if required.
• Assist in the development of new members of staff into the administration department as and when required
• Complete general administration duties to support the administration department as and when required such as answering incoming calls, taking messages, redirecting calls, welcoming visitors and ordering stationary.
• Provide cover for any absence as and when required as caseload dictates
• Any other duties requested by the Data Governance and Compliance HBU.
GENERAL DUTIES:
• Work safely, consider the safety of others and work within the guidelines stated in the Company’s Health and Safety Policy.
• Ensure the security of all Company assets and data
• Work flexibly, to accommodate the fluctuations in data processing
• Resolve routine problems that arise, seeking support and guidance from the line manager as required and show a positive response to problem solving.
• Ensure all data processing and administration functions are carried out in line with the Company’s ISMS policies and procedures
• To comply with the Company’s Safeguarding policies at all times
• To comply with the Company’s Equality policies and legislation
• To support the organisations core values
• Attend any relevant training / personal development programmes
KEY BENEFITS:
• Salary range up to £23,492.04 per annum
● Generous annual leave and bank holiday entitlements
● Company Sick Pay Scheme on completion of the probationary period
● Wellbeing and mental health support
● Ongoing CPD opportunities
● Company pension scheme
● Staff uniform and laptop
If you are interested in applying, then in the first instance please send your CV and a cover letter, outlining why you want the position and why you feel you would be a suitable candidate to: Stephen Bound (General Manager) at the below e-mail address:
stephen@cambriantraining.com Tel: 01938 555 893
Cambrian Training Company Ltd is an equal opportunity and disability-confident employer.
Closing date for applications is Friday 25th April 2025
The company reserves the right to close the vacancy at any time should we receive a large number of suitable applications. Therefore, we encourage early applications to ensure consideration for the position.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .