Job Title: Medical Secretary / Patient Support Advisor Location: Basingstoke, Hampshire Hours: 20 hours per week Company: The Sleep Disorders Clinic Hours: 20 hour per week(flexible). £12000 per annum Job Overview: We are seeking a dedicated and organized Medical Secretary/Patient Support Advisor to join our team at The Sleep Disorders Clinic. This pivotal role involves a range of administrative and patient-focused duties to support the smooth operation of our clinic. The ideal candidate will be an excellent communicator with strong organizational skills, a keen eye for detail, and the ability to multitask in a dynamic healthcare environment. The role is part-time, based in Basingstoke, with flexible hours, and involves a combination of administrative tasks and direct interaction with patients. If you have experience in healthcare administration, enjoy working closely with patients, and have a passion for providing exceptional service, we would love to hear from you. Key Responsibilities: Administrative Support: Typing Dictations & Meeting Minutes: Accurately transcribe and type up medical dictations from clinicians. Prepare and organize meeting minutes for internal clinic meetings. Invoicing and Billing: Process patient invoices and assist with billing procedures. Ensure accurate records of patient payments and follow up on outstanding balances as required. Appointment Scheduling: Schedule and manage patient appointments, ensuring that appointments are booked efficiently and in accordance with clinician availability. Provide appointment reminders to patients via phone or email, ensuring adherence to schedules. Patient Support & Communication: Speaking with Patients: Answer patient inquiries via phone or email, providing information about clinic services, appointment scheduling, and any other general queries. Assist patients with preparing for consultations, including giving them instructions on any required equipment or assessments. Patient Feedback Collection: Collect feedback from patients regarding their experiences at the clinic and the use of equipment, ensuring continuous improvement of clinic services. Document patient concerns and suggestions and liaise with the appropriate team members to address issues. Equipment Management: Dispatch and Tracking of Equipment: Organize the dispatch of medical equipment to patients and ensure timely delivery and proper tracking. Maintain an accurate inventory of equipment, ensuring that stock levels are monitored and updated regularly. Cleaning and Maintenance of Equipment: Ensure that all equipment is cleaned, sanitized, and prepared for use according to clinic protocols. Report any issues with equipment functionality and arrange for repairs or replacement as needed. General Office Support: Provide general administrative assistance as required, including filing, managing correspondence, and responding to emails. Support other team members in ad-hoc administrative tasks to ensure the clinic operates smoothly and efficiently. Skills and Qualifications: Proven experience in a medical secretary, administrative, or customer service role, ideally in a healthcare or clinical setting. Strong typing and dictation transcription skills with attention to detail. Excellent organizational and time-management skills. Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy. Professional telephone manner and ability to communicate clearly with patients and staff. Basic knowledge of medical terminology would be an advantage. Experience with invoicing and managing appointments. Proficiency in Microsoft Office (Word, Excel, Outlook) and comfortable with electronic medical records (EMR) systems. Strong focus on patient care, confidentiality, and data protection. Ability to work independently and as part of a small, dynamic team. Desirable: Experience with sleep disorder treatments or medical equipment would be advantageous, but full training will be provided.