Job Purpose
Based in Liverpool, your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager in delivering a service of excellence.
Hours of work
The hours of work will be Monday to Friday, 37.5 hours per week; however, this role supports a 24hr service, and therefore there will be requirements to support the rota and team and work evenings and weekends.
Duties and responsibilities
* Supervise a team of 8 staff as agreed with the Service Manager
* Support planning and move on plans for service users
* Maintain excellent communication with YMCA Together Management team
* Attend fortnightly team meetings
* Lead on the monitoring and reporting of Serious Incidents, Safeguarding, and Health & Safety for the service and report back to OLT (Operational Leadership Team).
Prepare for audit inspections as required.
Responsibilities to the Service Manager
* Compile and collate monthly reports on KPI’s
* Ensure YMCA Together complies with contractual requirements
* Provide informed opinions and make recommendations regarding support, housing, and HR issues impacting the service, Service Users, and staff team
* Make recommendations to the Service Manager on the development of the service involving any financial commitments or alterations to service delivery
* Attend and meaningfully contribute to weekly communication meetings with the Service Manager, submitting reports on request.
Representing YMCA Together
* Attend all meetings, both internal and external
* Attend stakeholder days, forums, and other external events
* Represent YMCA Together at regional and national levels from time to time
* Develop relationships with partner agencies, referral agencies, and all other stakeholders
Line Management and HR responsibilities
* Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
* Monitor the team’s contribution to the collection of rents and ensure compliance of staff with the HB application process and complex HB claims
* Collate data on the performance of the service and team and make recommendations to the Service Manager to ensure the service achieves its KPI’s
* Ensure the induction of new staff to the service.
Working with Service Users
* Support planning and move on plans for service users
* Encourage involvement and participation from residents in the development, running, and shaping of the service.
Health and Safety
* Liaise with emergency services
* Ensure at all times the safety of yourself and others on the premises in which you work
* Ensure the buildings meet legislation requirements.
Teamwork
* Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence, and working together to deliver high-quality services
* Maintain contacts with local statutory and voluntary agencies and organisations, attending/representing YMCA Together at relevant local community forums, seminars, and conferences as required
* Contribute to the organisation's formulation of policy and procedures
* Attend and participate in team meetings to ensure good communications and liaison with colleagues
* Prepare for and attend supervision and appraisal sessions with the Support Manager, taking direction as appropriate and contributing to the development of both yourself and the service.
General
* Undertake own administrative services
* Uphold and develop YMCA Together Equal Opportunities and Diversity policy of anti-discriminatory practices across all services
* Adhere to the Protection from Abuse policy
* Report and log all safeguarding incidents
* Observe and ensure compliance with the professional boundaries and data protection policy.
The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time; they will be expected to demonstrate flexibility in all areas of their work. They will be expected to carry out some out-of-hours duties such as emergencies and meetings called at short notice.
It is recognised that the organisation is operating in a dynamic environment, and as such, this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.
Person Specification Team Leader – Domestic Abuse Respite Service
Essential
* Significant level of experience or equivalent relevant qualification in Domestic Abuse and clients with multiple complexities.
Desirable
* Recognised management or training related qualification
Experience
* Experience of working within the field of Domestic Abuse
* Experience of working in a setting supporting people with multiple and complex needs
* Must be financially literate
Desirable
* Experience of delivering training
* Experience of supervising staff
Knowledge
* Working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding
* A comprehensive working knowledge of the latest best practices in risk assessments, creative support planning, welfare reform, human resource management, and supporting complex needs
Desirable
* Knowledge of day services
* Working knowledge of health interventions
* Knowledge of Trauma Informed Care
Skills
* Manage the day-to-day running of the service and the issues arising from a 24/7 service 365 days a year
* Develop a high-quality person-centred approach
* Develop the potential of individual staff via supervisions and appraisals to facilitate effective succession planning
* Must be computer literate in MS Word, MS Excel, MS Office, and have the ability to learn new software packages
Behaviour/attributes
* Must have the interpersonal ability and skills to develop a strong culture in accordance with YMCA Together values
* Develop and sustain excellent working relationships with partners, city council officers, and commissioners
* Develop and sustain sound working relationships with local people and local community groups
* Enthusiastic, self-motivated, and passionate about their work
* Flexibility, adaptability, and ability to work as part of a team
* Ability to work within the ethos and philosophy of the YMCA
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