YOUR OPPORTUNITY The Customer Success Partner is responsible for order management and service delivery for their assigned region; liaise with internal stakeholders to ensure customer needs are met while being fully integrated with the customer strategies & needs; Manages all value add activities such as MOQ and Lead time improvements & adherence, slow moving & market specific stock clearance. With our Consumer always at the heart, the Customer Success Partner will ensure communication sent to all markets correctly and timely, ensuring on top of regional promotions, activations taken place in each market. Working together with the markets makes success. The role is based in the UK supply centre, located in Glasgow. The supply centre is one of five globally and manages all operational and supply activity for their brands. The supply centre in Glasgow is responsible for managing the Bacardi portfolio of Whisky and Gin brands. About you To be successful in this role you need to have the ability to multi-task in a fast-paced environment and lead by example. You will need excellent communication & organisational skills as you will be working with a variety of teams. You will also have excellent attention to detail and the confidence to challenge decisions displaying a true Founders mentality. RESPONSIBILITIES Key accountabilities and responsibilities Own order management and service delivery for assigned region, build and maintain market relationships and effectively updating on order fulfillment status. Ensure timely response to customer requests and investigate solutions for critical issues in order to continuously improve customer satisfaction. Manage orders portfolio, including system and non-system integrated distribution entities and 3rd party Customer orders (STO/SO, including samples) to meet demand as per agreed SLA and performance standards. Propose solutions to markets, such as product replacement when necessary to customer/CSR ensuring load optimization is respected. Manage all value-added activities such as MOQ and Leadtime improvements & adherence. Observe constantly the Slow-Moving Stock reduction, market specific stock clearance, and zero inventory obsolescence targets. Understand and know what Innovations are taking place for assigned regions and markets. Work closely with planning team to ensure customer needs are met while being fully integrated with the customer strategies & needs. Carry out 2 week’s production plan checks, ensuring minimizing FG stock holding at all times and all team contributing to CCC (Cash Conversion Cycle). Inform and escalate supply issues leading to back-order/OOS risks to Regional Supply Chain when appropriate and propose corrective actions. Ensure weekly optimized product replenishment plan in place to support integrated Bacardi Distribution entities as per DDR process. Effectively & timely provide order booking requirements to Delivery Success Coordinator. Monitor and master the root cause of any products highlighted in weekly OFR report, sharing with the internal team for future improvements. Provide weekly, monthly order fulfillment reports and analysis. Support continuous improvement activities and project implementation within Bacardi UK Supply Center. Manage ad hoc projects to drive process solutions improvement in areas related to demand and order management. Deputize when required to Customer Success Partner Lead responsibilities. SKILLS & EXPERIENCE Skills: Customer Service at the heart of everything you do. Excellent communication across multi teams and especially with customers. Detail oriented with strong organizational and planning skills. Strong analytical skills with ability to drive decisions and assess risk in supply base. Thrives in a fast-paced environment and can work quickly under pressure. Strong systems skills including excel and SAP ECC/APO experience. Experience in an Operational Customer Service or Logistics environment. Team player with internal and external stakeholders. Experience of working within an FMCG is desirable. Personal Qualities: Capability to work in a seamless team, cross-functionality. Willingness to travel to other sites when required. Preferred Experience: Experience in Spirits industry or related FMCG. At Bacardi, we care deeply about finding brilliant talent who can bring personal attributes to help elevate our culture to the next level. Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe.