WHO ARE WE? Searchlight Cyber provides organizations with relevant and actionable dark web threat intelligence, to help them identify and prevent criminal activity. Founded in 2017 with a mission to stop criminals acting with impunity on the dark web, we have been involved in some of the world’s largest dark web investigations and have the most comprehensive dataset based on proprietary techniques and ground-breaking academic research. Today we help government and law enforcement, enterprises, and managed security services providers around the world to illuminate deep and dark web threats and prevent attacks. ABOUT THE POSITION The Channel Manager will be responsible for managing and supporting our partner network throughout their engagement with Searchlight Cyber. This role will focus on operational excellence—streamlining partner onboarding, executing agreements, facilitating joint go-to-market initiatives, and providing ongoing support to ensure partner success. The Channel Manager will not be directly responsible for selling but will play a critical role in enabling the sales team to focus on partner acquisition and revenue growth. WHAT WILL I DO? Channel Strategy & Administration Work closely with leadership to refine and implement our channel strategy. Draft and manage partner agreements, ensuring alignment with business goals and legal requirements. Maintain accurate records of partner activities, performance, and contracts. Partner Onboarding & Enablement Develop and manage a structured onboarding process for new partners. Ensure all partners understand our solutions, sales processes, and engagement models. Coordinate training sessions and provide partners with necessary resources. Partnership Management & Support Serve as a primary point of contact for existing partners, ensuring they receive the necessary support. Develop and maintain strong relationships with partners to drive engagement and performance. Monitor partner performance and implement improvement plans where necessary. Act as a liaison between partners and internal teams, including sales, marketing, and operations. Joint Go-to-Market Initiatives Coordinate marketing activities and events with partners to drive demand generation, liaising closely with the marketing department. Assist in developing joint marketing materials and sales enablement tools, working closely with the marketing team. Organize partner webinars, roadshows, and other collaborative initiatives. Process Optimization & Scalability Identify and implement process improvements to enhance partner support and engagement. Develop a scalable framework for partner management as the channel business grows. Collaborate with internal teams to ensure seamless integration of channel operations. WHAT ARE WE LOOKING FOR? Experience in channel management, partner programs, or operations within a SaaS or cybersecurity company. Strong understanding of the VAR, MSSP, and reseller ecosystem in both Government and Commercial markets. Experience with partner onboarding, contract negotiation, and program development. Ability to manage multiple priorities and work cross-functionally with sales, marketing, and operations teams. Excellent communication and relationship-building skills. Strong project management skills with attention to detail. Experience using CRM and partner management tools is a plus - we use Hubspot WHAT’S IN IT FOR ME? Job satisfaction; working for a company that is genuinely making people's lives better and helping to reduce the impact of internet based crime. You will have the opportunity to grow your career with the company in a very exciting industry. On top of a generous salary in line with your experience, you’ll receive a great benefits package and a learning and development plan to help ensure your career always moves in the right direction. We’re a committed team of professionals all from diverse backgrounds - software, data, security, sales and more. We all come together with a real passion for technology and a drive to make a difference - we’re committed to protecting society from threats and actors who use and abuse the dark web. You’ll be challenged with interesting projects that will help you think outside the box and have plenty of opportunities to learn and practice new skills. You’ll be a key member of the team, directly contributing to our customer and supplier relationships and helping business goals. We believe in training & development, having fun and a great work life balance. Your benefits package will include: 25 days holiday plus bank holidays Entry into company pension scheme Private healthcare from Axa, including dental and vision coverage We offer both TechScheme and Cycle2Work Comprehensive training and support to develop your career, including a training budget A range of office perks, including free fresh fruit daily, a bean to cup coffee machine and more Regular team building and reward events INTERVIEW PROCESS Screening Call with our Talent Manager Face to face interview with line manager and senior management We’d love to meet you in person for an interview, but are happy for a video call too Offer and onboarding