IT Service Desk Analyst - Job in Princes Risborough Education & Training Jobs
* Location: Princes Risborough, Buckinghamshire
* Bonus/Benefits: £25k - £29k base salary plus great benefits
* Sector: Support / IAG
* Job Type: Permanent
Job Description
Are you an IT Service Desk Analyst or IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first-class IT services to the education industry? You will be providing 1st and 2nd Line IT Support from a service desk, as well as managing key accounts, being the bridge between the schools and the business. This is a fantastic opportunity for someone who is currently working in a 1st Line IT Support or service desk role who is keen to move into a more 2nd line focused position.
Role Details
* Position: IT Service Desk Analyst (2nd Line Support, 1st Line Support, Service Desk Analyst)
* Location: Princes Risborough, Buckinghamshire
* Salary: £25k - £29k + great benefits
* Working hours: Mon-Fri 8:30am-5pm
What You Will Bring to the Role
* Previous experience in an IT Support role, preferably in a 2nd Line Support capacity.
* Experience of working within a school, academy, or college is highly desired and advantageous.
* Previous experience in an MSP environment is beneficial but not a necessity.
* Experience installing, maintaining, and fixing IT equipment, such as servers, software, networks, hardware, and telephony.
* Experience supporting Office 365 is a must.
* Excellent customer service skills with a passion for providing a first-class customer-facing service.
Interested? Please send your CV for a swift response.
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