Information Technology Service Desk Manager
This range is provided by Premier Work Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary £50,000, £3,000 car allowance, private health care, 26 days annual leave + a Wellbeing Day.
Our client, an established and family-run business, has an excellent opportunity for a permanent IT Service Desk Manager to join their busy team. Reporting to the IT Manager, your main responsibilities will be:
* Line management of IT End User Support team, overseeing daily activities.
* Mentoring and training of IT End User Support Team.
* Maintenance of IT asset registers.
* Developing, documenting and reviewing IT Service Desk 1st and 2nd Line procedures.
* Acting as an escalation point for IT Service Desk.
Minimum Requirements:
* At least 3 years' experience in an IT Service Desk role.
* At least 5 years' experience using IT Service Management software within an ITIL environment.
* ITIL 4 Foundation (required).
Our client is an Equal Opportunities employer.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Construction and IT Services and IT Consulting
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