Role Purpose: Provide a friendly, helpful and efficient administration service for referring Clinicians, secretarial teams, Hospital groups and patients.Key accountabilities: Answer clinician calls and appointment today calls promptly. Process referrals received on NHS email where appropriate and when reception are unable to do so based on clinic demands. Reply to any relevant/report related emails on contact email address promptly. Assign images to relevant external reporting clinicians as required /requested by consultants (direction mainly from Dr Beale once protocolled or as protocolled). Process Dr Beale's dictation to Outsec for reporting (external secretarial team). Process SAR (subject access requests) Action urgent report requests and requests for copy disc by referring clinician or in timely manner for MDT meetings. Action requests to access Biotronics ie: new users etc. Log and report patient errors (ie: ondisc /on report). Ensure clinic adheres to 7 working day turn around on reports and all clinically urgent reports are sent as priority. To undertake any other duties as required by the clinic. To ensure the clinic has an agile and flexible workforce you may be required to work cross functionally from time to time. Key performance indicators: Adhere to 7 working day turn around on reports. Ensure all patient scan images have been reported on and sent to the relevant referring clinician. Patient feedback Such as complaints on delays on reports or reports reaching clinicians in timely manner. All emails relevant to the department have been answered as appropriately as possible holding emails sent where more time /investigation needed. External reporting is up to date images and referral available to reporting consultant. Relationships: Internal: Senior reports reports to all HLC employees External: Consultants, Patients Decision making: Routine MRI report/copy disc request/information request (strictly following HLC policy and procedures re: Data protection). Standard SAR requests (strictly following HLC policy and procedures re: Data protection) Answer emails appropriate to role and experience. If urgent report/copy disc request/information request refer to senior reports staff or Operations Manager. Qualifications and Experience: Administration/secretarial experience ideally in a medical setting. Minimum of GCSE maths & English. Knowledge: GDPR Safeguarding BLS Basic Life Support Health + Safety Skills and competencies: Excellent interpersonal skills. Friendly, open, adaptable, and flexible approach. Team player Excellent planning & organising skills Attention to detail Able to act calmly under pressure and use their own initiative Acts with absolute discretion & confidentiality at all times Digital Technology - Microsoft office competencies Integrity:Continuously uphold and promote theclinics business ethics & demonstrate our 7 core values Open & honest Respectful & relaxed Communicate effectively Have the highest safety levels Infection Control Champions Drive forward standards & service Staff support &development Always working lawfully and in accordance with all regulatory, compliance and financial requirements e.g., General Data Protection Regulations, Health and Safety, the Ionising Radiations Regulations including IR(ME)R. Always working in accordance with company policy, procedures, processes, standards, and controls.