Job summary 30 hours per week. An exciting opportunity has arisen to join the Weight Management Service. We are a small team developing a model of working to support patients in their weight loss journey by providing the skills and resources to empower them to make healthy life choices. We are looking for Admin Support to join our friendly team. You will be responsible for maintaining our databases and information storage including waiting lists, minute taking and meeting organisation, the organisation of core programmes and diary management. The successful post holder will be expected to work from the Cumberland Centre. Your approach should be flexible, innovative and enthusiastic about working in busy team developing a changing model of working. Main duties of the job To deliver an effective and competent level of administrative support and consistently deliver a client focused service which promotes good customer service and effective working relationships. To be responsible for providing daily administrative support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties. Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs. Working proactively to support team. Ability to work on own and proactively as part of a team. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. This role may not be eligible for sponsorship under the Skilled Worker route. Please note that LWSW may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity. All Livewell staff are expected to be able and willing to work across a 7 day service. About us Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs. As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve. We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives. We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation. Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert. Date posted 26 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa, pro-rata Contract Permanent Working pattern Part-time, Job share, Flexible working Reference number B9832-2025-AC-1811-3 Job locations Cumberland Centre Damerel Close Plymouth PL1 4JZ Job description Job responsibilities The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager. Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. Supporting operational staff to access management information; electronic and hard copy. Collect, collate and prepare information for service area users with support of line manager. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. For full information please see the documents in the supporting information section. Job description Job responsibilities The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager. Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. Supporting operational staff to access management information; electronic and hard copy. Collect, collate and prepare information for service area users with support of line manager. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. For full information please see the documents in the supporting information section. Person Specification Experience Essential Substantial experience of working in an administrative environment using computerised data systems. Desirable Experience of working in a health or social care office environment. Qualifications Essential Educated to Vocational level 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge. Maths & English GCSE Grades 4 and above or equivalent Desirable Vocational Qualification Level III in Business Administration or equivalent. Knowledge Essential Working knowledge of Microsoft Office including Word, Teams and Excel. Knowledge of SystmOne. Ability to use Business applications and patient record systems Understanding of confidentiality & data protection act. Able to build effective working relationships with customers and colleagues/staff. Desirable Understanding of Data Protection legislation. Understanding of healthcare services and national requirements in inpatient and outpatient booking systems. Skills and Abilities Essential Excellent communication skills with good writing, typing, data entry and telephone skills ensuring accuracy. Ability to communicate verbally and in writing to a good level (face to face and over the telephone). Ability to prioritise own workload. Ability to work effectively as part of a team. Ability to use initiative organising own workload to set deadlines within the scope of role. Organised, efficient and accurate. Flexible and adaptable willing to learn new skills. Able to analyse problems and initiate appropriate solutions effectively. Able to apply tact and sensitivity to establish trust and support. Person Specification Experience Essential Substantial experience of working in an administrative environment using computerised data systems. Desirable Experience of working in a health or social care office environment. Qualifications Essential Educated to Vocational level 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge. Maths & English GCSE Grades 4 and above or equivalent Desirable Vocational Qualification Level III in Business Administration or equivalent. Knowledge Essential Working knowledge of Microsoft Office including Word, Teams and Excel. Knowledge of SystmOne. Ability to use Business applications and patient record systems Understanding of confidentiality & data protection act. Able to build effective working relationships with customers and colleagues/staff. Desirable Understanding of Data Protection legislation. Understanding of healthcare services and national requirements in inpatient and outpatient booking systems. Skills and Abilities Essential Excellent communication skills with good writing, typing, data entry and telephone skills ensuring accuracy. Ability to communicate verbally and in writing to a good level (face to face and over the telephone). Ability to prioritise own workload. Ability to work effectively as part of a team. Ability to use initiative organising own workload to set deadlines within the scope of role. Organised, efficient and accurate. Flexible and adaptable willing to learn new skills. Able to analyse problems and initiate appropriate solutions effectively. Able to apply tact and sensitivity to establish trust and support. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Livewell Southwest Address Cumberland Centre Damerel Close Plymouth PL1 4JZ Employer's website https://www.livewellsouthwest.co.uk/ (Opens in a new tab)