Field Service Engineer required for a robotics & automation manufacturer based in the Liverpool area. The role will involve 70% travel including staying away abroad at times (Europe, USA, India, Ireland, etc). All expenses paid for. In this role, you'll be responsible for maintaining, troubleshooting, and calibrating laboratory automation equipment to ensure it meets both our standards and customer expectations.
The ideal candidate has experience with measuring tools, strong mechanical and electrical
troubleshooting skills, and a solid understanding of machine components.
Field Service Engineer Job Overview
Act as the initial point of contact for addressing, diagnosing, and resolving customer issues, focusing on automation systems.
Conduct routine preventative maintenance to optimize the performance of customer systems.
Troubleshoot, update, and calibrate laboratory automation equipment and robotic systems with precision and expertise.
Install, configure, and test devices and robotic systems to meet customer specifications, ensuring quality standards are achieved.
Leverage hands-on expertise in mechanical and electrical diagnostics, including root cause analysis and a deep understanding of machine components.
Maintain thorough and accurate documentation of issues and resolutions in the customer support management system for effective tracking and communication.
Address customer concerns through remote support (via phone, email, or online tools) or in-per...