Customer Service Executive
Location: Hatfield
Salary: £24,000 per annum
Job Type: Permanent
Hours: Monday - Friday, 8:30am - 5pm
Customer Service Executive – About our client:
Our client is seeking a proactive and detail-oriented Customer Service Executive to manage customer accounts, ensure seamless order processing, and provide exceptional client support. This role is ideal for a highly organised individual with strong communication skills and a passion for delivering excellent service.
Customer Service Executive – Benefits:
25 days holiday, plus bank holidays
Wellbeing services
Employer pension
Training & development opportunities
Customer Service Executive – Responsibilities:
Process customer instructions accurately, ensuring timely despatch.
Communicate effectively with clients, suppliers, internal teams, and operations to maintain service standards.
Provide expert guidance on distribution processes.
Manage a shared inbox, prioritising and escalating emails as needed.
Handle administrative tasks, including charge notes, collections, and delivery issue resolution.
Use in-house systems for warehouse management, shipping, and workflow tracking.
Customer Service Executive – Skills & Experience:
Strong attention to detail and organisational skills.
Excellent verbal and written communication.
Solid administrative and IT proficiency, including MS Office.
Ability to meet deadlines and manage workload effectiv...