Job summary An exciting opportunity has arisen for a Receptionist to join our Facilities team at Hopewood Park Hospital. This post will be offered at 15 hours per week, working Wednesday, Thursday and Friday (1.00 pm to 6.00 pm) including public holidays and may be asked to cover occasional weekends. You will also be asked to help to cover for sickness and annual leave at Monkwearmouth Hospital, Sunderland. Main duties of the job To provide a pro-active, effective and efficient comprehensive receptionist/admin service ensuring high quality and timely communications. To greet patient's staff and visitors who come to the reception desk and provide information and assistance where appropriate To arrange taxi transport via online booking system for wards and departments in the South sector of the Trust. Dealing with patients and members of the public both face to face and over the telephone who are distressed or agitated. Use of the Oracle system for processing orders/invoices About us NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time. We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond We make a difference to people's lives and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care Date posted 18 February 2025 Pay scheme Other Salary £24,761 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 263-SOL-FAC25-008 Job locations Hopewood Park Hospital Sunderland SR2 0NB Job description Job responsibilities Please find attached job description for full details. Closing Date: 3rd March 2025. We welcome your application. Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms). If you currently work for NTW Solutions on AfC terms and and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC.Anyone currently paying into the NHS Pension scheme will be able to retain this. Job description Job responsibilities Please find attached job description for full details. Closing Date: 3rd March 2025. We welcome your application. Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms). If you currently work for NTW Solutions on AfC terms and and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC.Anyone currently paying into the NHS Pension scheme will be able to retain this. Person Specification Knowledge and Skills Essential Good organisational and planning skills, using own initiative. Excellent team player and ability to work on own using initiative Ability to prioritise and process information according to urgency Experiencing in managing and maintaining office systems Demonstrate excellent interpersonal skills for dealing with patients, carers and other professionals in person, via telephone and email Excellent customer care skills Excellent communication skills when dealing with patients, staff, visitors and outside agencies Able to deal with stressful situations with vulnerable patients, ex service users, members of the public who self-present Good listening skills Experience Essential Experience of clerical/reception work High knowledge of pc skills and Microsoft applications such as word and outlook Demonstrate the ability to problem solve Experience of dealing with customers/general public Qualifications Essential General education to GCSE/O' level or Equivalent Person Specification Knowledge and Skills Essential Good organisational and planning skills, using own initiative. Excellent team player and ability to work on own using initiative Ability to prioritise and process information according to urgency Experiencing in managing and maintaining office systems Demonstrate excellent interpersonal skills for dealing with patients, carers and other professionals in person, via telephone and email Excellent customer care skills Excellent communication skills when dealing with patients, staff, visitors and outside agencies Able to deal with stressful situations with vulnerable patients, ex service users, members of the public who self-present Good listening skills Experience Essential Experience of clerical/reception work High knowledge of pc skills and Microsoft applications such as word and outlook Demonstrate the ability to problem solve Experience of dealing with customers/general public Qualifications Essential General education to GCSE/O' level or Equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name NTW Solutions Limited Address Hopewood Park Hospital Sunderland SR2 0NB Employer's website https://www.ntwsolutions.co.uk/ (Opens in a new tab)