Hire Monitoring Claims Handler
Uxbridge
£22,500 to £26,000 per annum plus bonus
Full time, permanent
Hybrid working after induction and training
Benefits:
1. Competitive salary with opportunities for performance-based incentives.
2. Comprehensive training and clear progression paths.
3. 25 days annual leave plus bank holidays.
4. Company pension scheme and life assurance.
5. Employee benefits package including wellness initiatives and retail discounts.
6. Free on-site parking and a supportive team environment.
About the Company:
Join a well-established and growing organisation in the motor claims industry, renowned for its commitment to delivering outstanding customer care and maintaining strong, long-term relationships with clients. With a focus on professionalism, innovation, and teamwork, the company offers a dynamic and rewarding environment for career development.
The Role:
As a Hire Monitoring Claims Handler, you will be responsible for managing non-fault motor claims, ensuring excellent customer service while overseeing the process through to the repair completion or settlement payment. Key responsibilities include:
1. Managing a portfolio of customer accounts and providing consistent, high-quality customer care.
2. Maintaining proactive communication with third-party insurers, garages, and engineers to keep customers updated.
3. Conducting investigations and resolving issues to minimise business impact.
4. Liaising with internal teams, senior management, and external stakeholders, including solicitors, to progress claims effectively.
5. Adhering to industry standards and guidelines to ensure compliance and cost recovery for the business.
About You:
We're looking for a motivated and customer-focused individual who thrives in a dynamic environment. The ideal candidate will have:
1. Proven experience in customer service, with the ability to handle high volumes of inbound and outbound calls.
2. Exceptional verbal and written communication skills.
3. Strong organisational, time management, and attention to detail skills.
4. The ability to manage competing priorities under pressure and meet deadlines.
5. Confidence in negotiating and influencing outcomes.
6. Proficiency in Microsoft Word, Excel, and Outlook.
7. A positive, 'can do' attitude and the ability to handle challenging situations professionally.
8. A knack for building effective relationships with customers and colleagues alike.
Why Join?
If you're looking to advance your career in a role that combines customer service, problem-solving, and relationship management, this is the opportunity for you. Join a team that values your contributions and supports your professional growth in a friendly and dynamic workplace. Apply today. #J-18808-Ljbffr