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Collections Team Manager, South Gloucestershire
Location: South Gloucestershire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
bc688a0d616c
Job Views:
8
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Our Chipping Sodbury office is close to the market town of Yate, which boasts many attractions. Our offices are nestled within Yate in the heart of rural surroundings, providing an idyllic setting for a workspace. Its proximity to both the M4 and M5 ensures easy connectivity and convenience. This blend of tranquility and accessibility makes it an excellent choice for any working environment with free parking and an onsite cafe.
The Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.
The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.
This role acts as a support to the UK Subject Matter Expert in this area, assisting them in delivering operational excellence and process improvement, whilst providing strong leadership and people management to the team.
Key accountabilities:
* Ensuring that the team provides excellent customer service; guidance and support to internal and external customers.
* Ensuring team-wide compliance with appropriate processes and controls - leading efficiency improvements and resolving any issues as required.
* Managing the team to ensure first line support and non-standard query requests are processed effectively, resolving and dealing with any escalated issues, targeting any areas of high risk to the business.
* Lead and promote department and wider SSC initiatives and personal development.
* Drive and motivate the team to ensure targets are met.
* Lead departmental evolution and innovation, supporting the team through any change program.
* Work within the framework of the Leadership Charter.
* Support the Customer Account Manager and Deputy to run the department efficiently.
* Develop and coach team members to ensure that they achieve their maximum potential.
* Challenge the status quo, ensuring that the department and related processes remain aligned to business needs as these change.
* Support in preparation of robust business cases for change, influencing senior stakeholders from both financial and non-financial operational areas.
* Providing technical leadership and advice on complex issue resolution to the UK business where relevant within a varying environment.
* Operation and maintenance of a robust control environment ensuring integrity of all relevant processes and ledgers.
* Any other task requested by your Department head or any SSC senior manager.
* Lead and develop a team of up to ten Customer Accounts Administrators.
* Responsible for collection of accounts receivable, via dunning processes and/or key account reconciliation.
* Preparing and delivering to core KPIs including overdue debt and DSO targets for department and stakeholder use.
* Regularly hold weekly, fortnightly, and/or monthly meetings with internal stakeholders.
* Make appropriate and timely decisions during negotiations with customers within delegated authority levels - agreeing to pragmatic and beneficial repayment strategies for outstanding debt.
* Support the Customer Accounts Manager in the collection of over £1.2bn customer debt per annum, through appropriate dunning processes and customer relationship management.
Compliance:
* People management and team leadership experience.
* Excellent interpersonal and communication skills.
* Highly organized.
* Understanding of a Shared Service Centre environment, where Customer Service and process efficiency are critical.
* Relevant experience in a prior role.
Education/Qualification:
* High level of Collections experience, preferably in a large organization.
* Team management in previous role.
What's on Offer:
Salary: £46,500
Location: Chipping Sodbury
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador.
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical.
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause.
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Women, Women in Science and Engineering (STEM), Armed Forces).
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