We’re looking for an experienced Visitor Journey Consultant to help us keep the National Trust’s visitors at the centre of every decision and create the best days out for everyone across Wales. What it's like to work here: You’ll be part of the Trust’s internal consultancy: a flexible resource of specialist skills and expertise. As one of a multidisciplinary team of experts, including curators, fundraisers, building surveyors and project managers, you’ll be working with others to help make things happen. As this role covers all of Wales, your contractual place of work will be the nearest National Trust consultancy office to your home. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at the interview, but you should expect to be at a National Trust site for 40–60% of your working week. What you'll be doing: Over the next two years, you’ll be working closely with colleagues at built and outdoor sites across Wales to deliver our everyone welcome ambitions. You’ll be helping to build their confidence as they seek to improve the experience of people who visit the places they look after. Your focus will be on access standards, achieving innovation and excellence in presentation standards, interpretation and meeting the needs of all visitors. You’ll do this through training and sharing ideas and practical solutions from both inside and beyond the Trust. You'll champion and evaluate the quality of each experience and interaction a person has with the Trust, monitoring and reporting results both regionally and nationally. Who we're looking for: a champion of inclusion, who helps support everyone to feel welcome keenly aware of innovative approaches in the world of customer service or visitor attractions up to speed with using evaluation and measurement to drive consistent standards practically experienced in raising standards of service and presentation for visitors knowledgeable about audience segmentation and the needs of different audiences a confident communicator, good at working with a wide range of people both internally and externally focused on giving a great service to your clients, using your skills to understand, influence, negotiate and find solutions adept at managing your time, costs and quality with a busy and varied workload, with some experience of managing small projects The package: The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places