Description Motability Operations is a the UK's largest leasing company, supporting over 830,000 customers with worry-free mobility solutions. Insurance is a major part of the Motability Scheme lease costs, and the insurance proposition supports our customers whilst being both risk and cost conscious. To ensure we deliver on our Insurance strategy, we are expanding our Insurance Solutions product team and are seeking a skilled, experienced Product Manager. This role will support the Operations and Proposition Manager in developing the proposition roadmap, delivering good customer outcomes whilst reducing insurance costs through claims frequency and severity reduction. This position requires a balance of strategic thinking and hands-on delivery, with a strong emphasis on data-driven decision-making, customer-centricity, and collaboration across teams. Key objectives will be defining the product vision based on market research, customer insight, commercial value and technical feasibility. You will present the product vision to stakeholders around the business, and ensure Product Owners are delivering against this vision. You will make strategic decisions that impacts the direction and delivery of the overall product. Over time, this role will develop to have direct line management. There are a number of key insurance deliverables to achieve in the next 12-24 months and you will play a pivotal role in ensuring that insurance claims frequency and severity reduces. It is vital that you have a passion for seeking solutions, being agile in your thinking and can demonstrate the ability to pivot based on the best outcome for our customers and wider business strategy. This role requires a combination of detailed planning, effective execution and experience of working in an agile method. You will be tasked with creating key KPI's and metrics to track performance. In addition to this, the team you will work on not only manage the product deliverables but are also responsible for ensuring the operations of our Insurance Scheme Partner work for our customers and business. This product role has a strong operational component which is a nuance from a usual Product team. Above all else, Insurance Solutions is a small team and so you must be a collaborative team player who thrives in a busy, fast-paced environment and is results-driven. Qualifications Be an advocate for MO customers, understanding friction points in the insurance journey and seeking good customer outcomes. Have in-depth knowledge of motor insurance or how the Motability Scheme insurance proposition works You will be motivated to achieve excellent outcomes in all you do You will monitor and evaluate product performance, leveraging data and analytics to inform continuous improvement Be flexible and adaptable, with strong agile ways of working experience Technical experience in projects or product delivery and implementation Excellent analytical skills - with proficiency in the use of analytic tools to make data and insight driven decisions to prioritise effectively Outstanding communication and presentation skills and able to articulate goals, priorities and requirements clearly and in compelling manner Be a good role model for the purpose and values of Motability Operations Foster a culture of collaboration and continuous improvement - be understanding of other opinions and demonstrate pragmatism in your approach Minimum criteria You'll need all of these: Proven experience in product management within an insurance-related industry, preferably motor insurance Strong understanding of agile methodology and practices Demonstrated ability to define and deliver product roadmaps in a cross-functional environment. Excellent data and analytics skills, with experience leveraging insights to inform decisions Customer-focused mindset, with a proven ability to balance customer experience with commercial objectives. Strong communication and stakeholder management skills, with experience engaging senior stakeholders. Desirable Familiarity of the Motability Scheme or similar customer-centric organisation Knowledge of telematics or the repair industry Experience of working with external stakeholders Line management experience Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) 28 days annual leave with option to purchase and sell days 1 day for volunteering Funded Private Medical Insurance cover Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help Funded health screening for over 50s Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans Employee Discount Scheme with an app to save on the go Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees Generous family leave policies At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. ADZN1_UKTJ