TAMWORTH BOROUGH COUNCIL
GROWTH & REGENERATION
Tamworth Castle
Visitor Services Assistant
(Duty Manager)
£24,404 - £25,183 per annum pro rata
Site based
18.5 hours per week
based on a 7-day rota including weekends and occasional evenings subject to events
Fixed term contract to December 2025
We are seeking to recruit an exceptional individual to join our award-winning Visitor Services Team and provide an outstanding visitor experience at our unique heritage site. The role is fixed term to cover a vacancy due to secondment within the team.
The role is integral to the success of Tamworth Castle and reports directly to the Castle, Museum and Archive Manager. Together with other Duty Managers, you will oversee a team of Visitor Service Assistants to drive delivery of visitor services including reception, shop/café, museum service, events and bookings. You will work rostered shifts alongside the Education team, the Collections and Archives Officer and volunteers. This will include some weekend working and occasional evenings.
As a ‘Premise Manager’, your role will include key holding, opening and closing the building and being a first aider.
Applicants will need to be able to demonstrate excellent customer or visitor service skills and be able to apply their experience in a museum, heritage or historic building setting. You will need to be a team player, have strong interpersonal skills and be able to work on your own initiative.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Lara Rowe (Castle, Museum and Archive Manager) on lara-rowe@tamworth.gov.uk or 01827 709633.
Closing date: 6 February 2025
Interview date: 14 February 2025
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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