Your role:
We have an exciting opportunity for a Customer Engagement Project Manager to join us on a fixed term contract until the end of June 2026 to take ownership of several digital marketing channels and systems for our commercial healthcare organisation and work closely with the global customer excellence units to roll out the global omnichannel excellence strategy. Working closely with local brand teams you will support them in generating suitable local content and digital touch points by leveraging and shaping developed assets, both business-to-business and business-to-consumer, always ensuring continuous optimisation.
You will act as a consultant to advise business stakeholders on customer engagement programs, systems, tactics, and strategies. Responsibilities include providing training on engagement tools and digital assets, overseeing strategic decisions and management of commercial operations tools, and integrating CRM systems with digital assets. The role involves content tagging, tracking, and optimizing campaign ROI, sharing best practices to align and optimize budgets, and collaborating with stakeholders globally to stay ahead of trends. Additionally, you will support CRM and data management for the UK and Ireland, engage with field-based and head office teams, manage projects to ensure quality implementations, drive innovative technology solutions, and translate business strategies into IT deliverables, while maintaining expertise in omnichannel marketing.
Who you are:
* Level 3 Digital Marketing Qualification or relevant Business Degree
* Experience in a marketing or omnichannel role
* Proven ability to problem solve using systems and data
* Must be a good team player, willing to lead but also be part of cross-functional teams
* Excellent communication & people management skills, experience and natural influencing ability.
* Resilient, reliable and determined with a high degree of proactive initiative and working with a sense of urgency
* Knowledge of marketing / customer engagement principles
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