Customer Service Associate - Peterborough
Peterborough, ON, Canada
Job Description
CUSTOMER SERVICE ASSOCIATE
With our corporate office in Red Deer, Alberta and regional office in London, Ontario, Peavey Industries LP proudly serves as the corporate parent to retail brands Peavey Mart, MainStreet Hardware, and Ace Canada. As a 100% Canadian and employee-owned company, we are not just a business; we are a community.
At Peavey, we live by our values captured in FABRIC:
* Forward thinking
* Always remember where we come from
* Be resourceful
* Integrity
* Caring
These values guide everything we do, from the way we collaborate internally to the services we provide for our customers. We believe in fostering an environment where people matter.
Why Work With Us?
Peavey Industries LP is dedicated to fostering diversity, equity and inclusion and proudly upholds principles of equal opportunity in employment. We value the individuality and diverse perspectives of all applicants, ensuring that each receives fair consideration. Your distinctive contributions are warmly welcomed and highly valued.
Job Overview:
A Customer Service Associate is at the forefront of our customer experience whose primary responsibility is to provide exceptional service to our customers, assisting them with inquiries, purchases, and returns. Additionally, the CSA contributes to the overall store operations by maintaining displays, pricing products, and ensuring the store is organized and clean.
Responsibilities:
Customer Service
* Welcome and engage customers in a friendly and approachable manner.
* Offer knowledgeable advice and recommendations on products to meet customer needs.
* Cultivate customer loyalty by expressing gratitude and inviting return visits.
* Address customer concerns promptly and escalate issues to a supervisor when necessary.
* Handle incoming calls courteously and professionally.
* Aid customers with packaging purchases, carry outs and product loading, utilizing proper lifting techniques.
* Process customer purchases, collect payment and provide receipts, refunds, or change as per store policy.
* Ensure adherence to return and refund policies, obtaining management approval when necessary.
Inventory & Operations
* Acquire and maintain a comprehensive understanding of store merchandise.
* Assist in the setup and maintenance of displays according to management directives.
* Prepare merchandise according to customer orders, including weighing, measuring, and cutting.
* Determine and apply accurate pricing to items.
* Maintain stock levels by restocking merchandise as needed.
* Keep the store and checkout area clean and organized.
* Perform merchandising and pricing tasks at the point of purchase during downtime.
* Assist with receiving tasks as required.
* Conduct cash drawer counts at the beginning and end of shifts, ensuring accuracy.
Other duties as assigned.
Requirements:
Education and Experience:
No education required; high school diploma preferred.
Skills:
* Problem solving
* Till operation
* Exemplary customer service
* Time management
* Action Oriented
* Communicates Effectively
* Customer Focus
* Demonstrates Self-Awareness
* Drives Results
* Manages Conflict
* Nimble Learning
Only those selected for an interview will be contacted.
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