Client Manager - (12 Month Fixed Term Contract)
Transunion Leeds, United Kingdom
What We'll Bring:
We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring:
We're looking for a Client Manager to join our growing team.
Day to Day You'll Be:
* The Client Manager is responsible for delivering high quality account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU.
* This role assists customers in getting their desired outcomes when using TransUnion's products and solutions.
* Responsible for improving user onboarding time and experience.
* Facilitating product adoption through established relationships.
* Increase customer retention through relationship focused client management.
* Increase customer satisfaction through product adoption and post adoption support.
Essential Skills & Experience:
* Requires a strong background in credit reporting or related industry, typically with 3 or more years' in-depth experience.
* Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys.
* Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Vision.
* Empathy to pro-actively manage customer concerns and issues while building strong relationships internally & externally.
* Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve customer issues effectively.
* Required for Client and Internal interaction, this will involve resolving any possible areas of conflict by being strategic-minded.
Desirable Skills & Experience:
* Good project and time management skills to manage numerous customer and internal stakeholder touch points.
* Showcases experience in being adaptable and willing to learn new skills.
Impact You'll Make:
What's In It For You?
At TransUnion you will be joining a friendly, forward thinking global business. Our benefits package includes:
* 26 days' annual leave + bank holidays (increasing with service)
* Global paid wellness days off + a bonus day off to celebrate your birthday
* A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
* Private health care + a variety of physical, mental and financial fitness wellbeing programmes
* Access to our diversity forums and communities
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement.
Additional support:
At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued.
Interview & Hiring Process:
Most of our recruitment processes are virtual. If we need you to attend a physical in person interview your recruiter will inform you of this.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
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