We are looking for an experienced Paralegal with commercial escalations experience to join a thriving Insurance company in the Reading area. This hybrid role combines legal administrative tasks with frontline complaint resolution in the insurance sector and is ideal for a qualified or part-qualified paralegal looking to work on a hybrid basis in our client’s Reading office. Immediate start available.
Responsibilities:
* Manage written complaints and legal escalations across insurance products via Freshdesk
* Investigate complex disputes, including cases with the Financial Ombudsman Service (FOS) and Motor Ombudsman
* Draft and compile court bundles, legal responses, and regulatory documentation
* Handle Subject Access Requests (SARs) in line with GDPR and data protection laws
* Collaborate with Claims, Legal, Compliance, and Underwriting teams to gather evidence
* Maintain accurate records and audit trails in CRM systems
* Stay up to date with FCA regulations and legal best practices to ensure compliance
* Support internal process reviews and policy development to mitigate legal and reputational risks
Requirement:
* Experience as a Paralegal, Legal Assistant, or Complaints Handler in insurance, financial services, or similar regulated industry
* Strong understanding of FCA guidelines, complaint handling regulations, and legal workflows
* Experience preparing court documents and handling ombudsman investigations
* Knowledge of GDPR, data protection laws, and SARs
* Proficiency in Freshdesk or similar case management systems
* Lives within max 45 minutes of Reading with own transport
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