Contract & Service Manager – Refrigeration Industry
Are you an experienced Contract and Service Manager with a strong background in the refrigeration industry? Do you thrive in a fast-paced environment, managing complex contracts and leading high-performing teams?
We're looking for a results-driven professional to oversee contract management, service delivery, and customer relationships while ensuring operational excellence. This is a fantastic opportunity to take charge of key projects, drive efficiency, and make a real impact.
What You’ll Be Doing:
* Contract Management – Overseeing contract lifecycles, ensuring compliance with SLAs & KPIs, and driving continuous improvement.
* Service Delivery – Leading service teams, optimising performance, and ensuring top-tier customer satisfaction.
* Customer Relationships – Building strong client partnerships, identifying growth opportunities, and enhancing service offerings.
* Financial Oversight – Managing budgets, controlling costs, and ensuring profitability.
* Team Leadership – Recruiting, training, and motivating service engineers and technicians.
* Health & Safety Compliance – Implementing safety protocols and ensuring regulatory adherence.
What You’ll Bring:
* Proven experience in contract & service management within the refrigeration industry.
* Strong technical knowledge of refrigeration systems, chillers, blast freezers, ammonia, hydrocarbons, and CO₂.
* Excellent leadership, project management, and communication skills.
* Proficiency in CRM and field service management software.
* Relevant industry certifications (F-Gas, City & Guilds, 2078 Ammonia, Brazing).
This is your chance to step into a dynamic role where your expertise will shape success. Ready to take on the challenge? Apply now!