Driving Licence Required*
Carbon60 are currently looking for a Customer Operations Advisor to join a client of ours based on the Essar site in Ellesmere Port. This position is a 10 week contract.
Location: ESSAR, Stanlow Refinery, Ellesmere Port, CH65 4HB
Pay/Salary: £ 12.74/hour, 26,500/annum,
Working Hours/Shift Pattern: 8am - 5pm, 40 hours/week, 1 hour lunch, overtime available at 1.5x rate outside standard hours
Type of Employment: 10 weeks temporary only (possibility to be extended for longer but no guarantee at this stage)
Main duties & responsibilities:
Handling customer enquiries *
Expediting orders with suppliers using the ERIKS EOS System & updating the customer
Managing the goods inward deliveries
Managing deliveries to the customer on-site
Supporting with placing orders on the ERIKS EOS and SAP
Manual handling of goods on-site from stores area to various locations on-site, small items up to items carried by sack-truck with H&S guidelines
*Customer Query Process / Dealing with customer enquiry:
Facilitating the enquiry- quoting and going to internal PBU's or suppliers
Raising an order to cover
Chasing the order - communicating with suppliers
Material handling on delivery / goods receipt
Essential skills / experience / qualifications:
Excellent customer service skills
Ability to adapt under pressure, this is an EXTREMLEY fast paced site and the individual needs to be prepared to adapt to changes in their working day...