Job summary Our GP Personal Assistants are integral members of The Quarter Jack Surgery team. They act as a focal point of communication between patients, doctors and other medical staff. This busy but fulfilling role is responsible for working closely with the Care Navigators in the reception team, providing clinical administration for doctors and nurses, including answering and making patient calls and responding to tasks and supporting the Care Navigators with queries. NHS or medical experience, excellent administrative and teamworking skills, and evidence of working effectively under pressure are essential. Applicants with a clinical background are preferred. The post is one of several admin staff who work closely together as a team within reception. The role is to provide a friendly and efficient PA service for patients, team members and clinicians and undertake additional administrative duties. Main duties of the job Supporting members of reception team eg Care Navigators and prescribing clerks, with patient enquiries including online queries Supporting GPs, dealing with administrative queries and tasks on their behalf Receiving and making telephone calls as requested Arranging appointments for medicals and other non-routine appointments Arranging home visits, home visit reports and responsibility for allocating a GP to undertake visit in the absence of registered GP as per the rota system Taking messages and recording them Processing forms prior to passing to a GP for completion, e.g. private health claim forms etc Generating prescriptions in accordance with GP instructions Following GP instructions on path links (pathology network) Dealing with problems and queries from doctors, other healthcare staff and patients Sorting of GP mail for scanning, data loading and/or destroying Using SystmOne to enter patient information and identify patients requiring treatment/review Checking GP appointments on SystmOne and advising of any discrepancies Ensuring the NHS email system is used as an efficient means of communication Liaison with consultants, technicians and other hospital staff As part of the reception team, you would need to demonstrate flexibility and you may be asked to work in other areas About us The post is one of several admin staff who work closely together as a team within reception. The role is to provide a friendly and efficient PA service for patients, team members and clinicians and undertake additional administrative duties Date posted 07 November 2024 Pay scheme Other Salary Depending on experience From £12.30 Contract Permanent Working pattern Full-time Reference number A2440-24-0004 Job locations Rodways Corner Wimborne Dorset BH21 1AP Job description Job responsibilities To have a thorough knowledge of all practice procedures To have a thorough knowledge of the practice area To have a thorough knowledge of the practice Fire and Health & Safety Policies To work in accordance with the policies and procedures established by the Practice Support your GPs, ensuring appropriate tasks are delivered to your GP and subsequently dealt with Call patients at the GP request, delivering information/messages in a professional and caring manner Work collaboratively with other administrative and clinical staff to ensure seamless service delivery Provide support to colleagues during busy periods or absences Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, dealing with the callers requests appropriately Make appointments for patients attending or calling by telephone, using the computer system, and in accordance with the Practices appointment protocols Initiate contact with and respond to requests from patients, team members and external agencies Input data into the patients healthcare records as necessary Deal with queries regarding services offered by the practice Arranging appointments for medicals and other non-routine appointments Taking messages and recording them Direct requests for information, e.g, SAR, insurance and solicitors letters and DVLA forms, to the relevant department Processing Hospital Letters Scanning of letters and test results on to computerised medical records Using the computer to enter patient information Processing eConsults to the appropriate healthcare professional or administrator Ensuring patient signatures and ID on relevant forms Registering temporary residents and those requiring immediately necessary treatment Have an understanding of the duty GP role and operate within the surgery protocol when necessary Liaison with other members of the Primary Health Care Team for patients attending Maintain a clean, tidy, effective working area at all times Support all clinical staff with general tasks as requested As part of the administration team, you would be expected to demonstrate flexibility and you may be asked to work in other areas Attend a formal appraisal with their manager at least every 12 months. Once a performance or training objective has been set, progress with be revised on a regular basis so that new objectives can be agreed Contribute to public health campaigns eg flu clinics through advice or direct care Job description Job responsibilities To have a thorough knowledge of all practice procedures To have a thorough knowledge of the practice area To have a thorough knowledge of the practice Fire and Health & Safety Policies To work in accordance with the policies and procedures established by the Practice Support your GPs, ensuring appropriate tasks are delivered to your GP and subsequently dealt with Call patients at the GP request, delivering information/messages in a professional and caring manner Work collaboratively with other administrative and clinical staff to ensure seamless service delivery Provide support to colleagues during busy periods or absences Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, dealing with the callers requests appropriately Make appointments for patients attending or calling by telephone, using the computer system, and in accordance with the Practices appointment protocols Initiate contact with and respond to requests from patients, team members and external agencies Input data into the patients healthcare records as necessary Deal with queries regarding services offered by the practice Arranging appointments for medicals and other non-routine appointments Taking messages and recording them Direct requests for information, e.g, SAR, insurance and solicitors letters and DVLA forms, to the relevant department Processing Hospital Letters Scanning of letters and test results on to computerised medical records Using the computer to enter patient information Processing eConsults to the appropriate healthcare professional or administrator Ensuring patient signatures and ID on relevant forms Registering temporary residents and those requiring immediately necessary treatment Have an understanding of the duty GP role and operate within the surgery protocol when necessary Liaison with other members of the Primary Health Care Team for patients attending Maintain a clean, tidy, effective working area at all times Support all clinical staff with general tasks as requested As part of the administration team, you would be expected to demonstrate flexibility and you may be asked to work in other areas Attend a formal appraisal with their manager at least every 12 months. Once a performance or training objective has been set, progress with be revised on a regular basis so that new objectives can be agreed Contribute to public health campaigns eg flu clinics through advice or direct care Person Specification Experience Essential Senior medical administrative experience for over 2 years Person Specification Experience Essential Senior medical administrative experience for over 2 years Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Quarter Jack Surgery Address Rodways Corner Wimborne Dorset BH21 1AP Employer's website https://www.quarterjacksurgery.co.uk/ (Opens in a new tab)