Customer Feedback Specialist
Eastbourne
Contract
£15.32 per hour
Our client is looking for an experienced Customer Feedback Specialist. The role is to support the Customer Feedback team in managing complaints and customer feedback. This will involve contacting the tenant to establish the issue being raised, keeping tenants up to date on progress with the complaint investigation, and following up on feedback received in response to complaints surveys and feedback.
The role will also involve managing the 'complaints feedback' inbox, uploading complaints updates, and communicating these to other officers. The role may also involve investigating and writing responses.
Key Responsibilities:
1. Contact tenants to establish issues being raised.
2. Keep tenants updated on complaint investigation progress.
3. Follow up on feedback from complaints surveys.
4. Manage the 'complaints feedback' inbox and communicate updates.
5. Investigate and write responses to complaints.
Qualifications:
1. Excellent organisational and prioritisation skills.
2. A good level of written and oral communication skills.
3. Sound knowledge of communication and customer care skills.
4. Ability to produce accurate correspondence in various formats.
5. Able to recognize and address customers' communication needs professionally.
6. Able to produce clear and accurate written communication.
PLEASE ONLY apply if you have the necessary skills, experience, and expertise. The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited, along with our clients, is an equal opportunities employer.
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