What you will do in your working day
Reporting to: Customer Support Manager.
Key contacts: Customer Service, Finance, Planning, Purchasing, Manufacturing Teams.
With close mentoring support, the apprentice Customer Service Coordinator will be responsible for supporting the customer service team, suppling exceptional customer care to our customers. This will be a very hands-on role and the successful person will be given their own responsibilities.
Duties and responsibilities:
* Maintain a positive relationship with our customers making sure they receive a first-class service
* Maintain and manage daily communications with customers to ensure they are kept up to date with progress of any orders
* Maintain and manage internal relationships making sure this remains positive
* Process all new purchase orders making sure they are inputted/ updated with the agreed timeframe
* Liaise with relevant departments to make sure all transactions can be processed including but not limited to purchasing, accounts and planning departments
* Take ownership of open orders daily
* Take ownership for invoicing
* Promptly escalate any customer or internal issues to the Customer Support Manager and any other relevant stakeholders
* Prioritise workload to be successful within the department’s targets
* Taking an active role within the continuous improvement regarding the team’s processes
* Organise relevant logistics and paperwork
* Arrange any exports, packing lists and certificates of origin where needed
* Cover any telephony needs.
* Liaise with our Accounts team for any account enquiries or proforma’s
* To provide cover for the department where needed
* Continue to strive to be the best and conduct any training for existing and new team members
* Any other duties directed by the Customer Support Manager
The training you will be getting
The practical period is the time dedicated to the development of the knowledge, skills and behaviours for your apprenticeship which includes the following components:
* Level 3 Diploma in Business Administrator (optional)
* Business Administrator - Knowledge, Skills and Behaviours
* Functional Skills Maths and English Level 2 (exemptions apply)
The apprentice would be assigned a Business Services assessor through the college, who would typically come out to visit in the workplace to assess workplace competence. The knowledge side would be provided via workshop remote sessions, assignments, evidence of workplace competence. Portfolio would be checked via an online Smart Assessor.
What to expect at the end of your apprenticeship
To become a member of the Customer Service team.