Spa Manager
The Spa Manager is responsible for coordinating the team and ensuring the smooth operation of the spa, maintaining high service standards and aligning with the brand image. This role involves leading daily activities, fostering excellent client relationships, and contributing to the professionalism of the team. The Spa Manager will drive business growth by encouraging Beauty Therapists to meet sales targets, coaching the team, and delivering personalized luxury service. They will recruit new clients, enhance retention through clientelling, and build brand loyalty while focusing on increasing turnover from sales and treatments.
Key Responsibilities
Team Management
Lead and coordinate daily operations of the spa team.
Build team spirit, set goals, and drive sales incentives.
Ensure high service standards and quality in treatment protocols.
Oversee scheduling, staffing, and confidentiality.
Client Relations
Recruit, retain, and build relationships with domestic and international clientele.
Create personalized services to drive customer loyalty.
Plan and execute events to increase brand awareness.
Build local partnerships with gyms, hotels, and businesses for client acquisition.
Sales & Business Development
Drive sales targets (NSV, IPT, ATV), managing budgets and ordering.
Promote products and services to increase average transaction value and sales.
Proactively grow business through appointments and return bookings.
Regularly report on sales and business activities to the head office.
Operational Tasks
Monitor stock levels and ensure product availability.
Complete administrative tasks, including scheduling, payroll, and sickness reporting.
Maintain cleanliness, organization, and replenishment of spa.
Key Performance Indicators (KPIs)
Achieve sales targets, IPT, and ATV goals.
Manage team performance and ensure customer satisfaction.
Person Specification
Proven sales background in Premium Beauty.
Strong leadership, sales, and customer service skills.
Ability to demonstrate skincare and make-up knowledge.
Immaculate grooming and presentation, embodying brand elegance.
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