Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it’s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Selfridges, Dufry (World Duty Free Group), Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more.
The Role
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant City Centre Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team.
This is a part time position working 25 hours per week working Monday through to Friday, operating on a rotational shift basis.
This role is covering maternity leave so will be available on a fixed term contract.
Role highlights
1. Swiftly respond to customer queries via email or phone.
2. Expertly determine the best solution based on customer-provided issue details.
3. Skillfully diagnose system errors and other technical challenges.
4. Keep detailed logs of events and problem resolutions.
5. Stay proactive with follow-ups, ensuring customer satisfaction.
6. Request feedback and monitor calls to enhance our training methods.
7. Perform software installations or updates to address issues.
Here's what you'll be doing?
As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Helpdesk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible.
Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best.
We'll equip you with the training and support needed to further your career in the world of IT.
Is this role for me?
1. Can speak/write Italian fluently.
2. Have you worked in a fast-paced Helpdesk/Support Centre or Retail environment?
3. Do you thrive in a target-driven environment, boasting excellent customer service skills?
4. Can you communicate effectively over the phone with individuals of varying IT expertise?
5. Does pressure fuel your performance, turning challenges into victories?
6. Do you revel in taking ownership to secure successful resolutions?
7. Are Tech-savvy, well-versed in hardware, software, databases, and remote access.
8. Have a solid grasp of computer systems, mobile devices, and tech products.
9. Ability to diagnose and resolve basic technical issues.
HOW WE RECRUIT
At Retail Assist we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives.
(pro-rata) 25 days of annual leave (plus bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities.
The Hub40 Friar Lane Nottingham NG1 6DQ United Kingdom
+44 0115 9042777
Retail Assist - Data Centre
2-3 Westleigh Office Park Scirocco Close Northampton NN3 6BW United Kingdom
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