Summary: Experienced 2nd Line Support Analyst required to manage tickets, provide technical support, and maintain installations for a leading Microsoft consultancy partner.
Key Responsibilities:
* Taking ownership and managing tickets through resolution or escalation
* Providing technical support to end users
* Installing, configuring, maintaining, and troubleshooting workstation hardware, software, and peripheral devices
* Managing calls logged at the Support Desk and ensuring timely resolution according to SLA's
* Escalating first line support calls
* Maintaining a professional demeanor and high level of professional responsibility
Required Skills:
* Microsoft Exchange
* Active Directory
* Cloud platforms (Azure, AWS, Google Cloud)
* SCCM
* Office 365
* Mobile Device Management
* Intune
* Windows Servers (full range)
* Server Virtualisation (HyperV, VMWare)
* Local Area Networking
* Symantec Products
* Cisco LAN/WAN (routers, switches, ASAs)
* Routing/switching equipment (Cisco, Dell, HP)
* Citrix (XenApp, XenDesktop)
Benefits: £30,000 - £37,000 basic salary, bonus, and excellent benefits package.