Service Desk Administrator The details: Type: Ongoing Temp Starting: ASAP The role: Help Desk Coordinator Industry: Retail Location: Hemel Hempstead Parking: Available on site Hours: 8:30 am – 5:30 am (Monday to Friday) Hybrid: Wednesday & Friday’s work from home Rate: £12ph Holiday pay What you’ll be doing: Manage tickets by raising, updating, prioritising, and escalating within SLA lead times Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams Act as the primary contact for reported faults Build and maintain strong relationships with maintenance engineers and internal teams Prepare and send out daily reports, including managing the planned downtime list Promptly and effectively respond to queries from other departments and manage expectations Verify issues by checking CCTV when necessary Continuously update documentation throughout the day ⚠️ Please note, this is not a call centre or IT support role. You'll predominantly be responding to queries and allocating works via email and our ticketing software. What we need from you: Highly organised and process oriented Proven ability to manage multiple priorities Brilliant customer service skills and approach to issue resolution Excellent written and verbal communication Effective time management with high attention to detail Great critical thinking and problem-solving skills Ability to express initiative and take ownership of tasks Experience using a ticketing system (e.g. JIRA, EAM, ServiceNow) to log, manage and allocate issues will be highly advantageous. We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly. Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.