Job summary The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of 7.30am-7.30pm. To answer busy telephone lines, to provide general assistance to patients and to the practice team as well as project a positive and friendly attitude. To undertake general reception tasks & other administration duties Main duties of the job To work within a telephone hub and front desk environments. To work along side a team of professional people. Problem Solving IT and keyboard skills Ability to handle conflict Administration tasks About us We are a very busy practice which cares for a patient population of 14,000 patients. Our practice is led by 8 GP partners, 5 salaried GP's along with a full compliment of a nursing and administration and clerical staff. We use Emis Web clinical system. We are a training practice for Registrars, Medical Students and Student Nurses. We are also a research ready practice and actively take part in research. We pride ourselves on delivering good quality care. Please note interviews are to be held on Wednesday 20th November 2024. Date posted 01 November 2024 Pay scheme Other Salary Depending on experience Subject to experience Contract Permanent Working pattern Part-time Reference number A0765-24-0005 Job locations 128 High Street Bentley Doncaster South Yorkshire DN5 0AT Newton Lane Doncaster South Yorkshire DN5 8DA Job description Job responsibilities Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional. Telephones are answered within a timely fashion and patients/queries are navigated to the correct service. To be professional, courteous and efficient in a effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Job description Job responsibilities Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional. Telephones are answered within a timely fashion and patients/queries are navigated to the correct service. To be professional, courteous and efficient in a effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Person Specification Experience Essential Practical experience of working with others Experience of using own initiative Desirable Experience of customer services Experience of working within administration and or general practice reception Practical experience of computerised recording systems Qualifications Essential Good standard of general education Desirable Administration qualifications Person Specification Experience Essential Practical experience of working with others Experience of using own initiative Desirable Experience of customer services Experience of working within administration and or general practice reception Practical experience of computerised recording systems Qualifications Essential Good standard of general education Desirable Administration qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Bentley Surgery Address 128 High Street Bentley Doncaster South Yorkshire DN5 0AT Employer's website https://www.donvalleyhealthcare.co.uk/ (Opens in a new tab)