Job Summary
We have a vacancy for a full time Band 3 Service Desk Agent based at the Northern Care Alliance NHS Foundation Trust.
We are looking for someone who has experience managing IT issues, including system accounts, applications, and hardware, and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.
By joining the NCA group, you'll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.
Main duties of the job
The NCA Service Desk team have a singular focus on making sure that we are doing everything possible to minimise the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems, and equipment. As a member of this team, you'll need a relentless focus on customers' needs and an analytical approach to incident management.
As a member of the Service Desk, you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems, and equipment, ensuring that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.
About Us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.
As a large NHS trust, we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate, and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us, you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities, and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Date posted
21 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
236-NCA-AC119-25
Job locations
Salford Royal Hospital
Turnpike House
Salford
M50 1SW
Job Description
Responsibilities
Job responsibilities include:
1. Reading more information about the advertised role, and the main job duties/responsibilities.
2. Opening the Job Description and Person Specification located under the supporting documents heading.
3. Accessing more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk.
Person Specification
Qualifications Essential
* NVQ Level 3 or equivalent in or in an IT related subject or equivalent experience
* GCSE English and Maths (grade A-C, or 4 and above)
* Evidence of continuous professional and personal development within the last 12 months
Desirable
* ITIL Foundation
Knowledge, Skills and Experience Essential
* Experience of maintaining quality of standard in one's work
* Previous telephone and customer service experience
* Working knowledge and experience of all Microsoft Office Products
Desirable
* Previous experience in an NHS IT organisation.
* Previous experience on a Service Desk.
* Knowledge/experience of all Windows Operating Systems.
* Knowledge of Cisco / TCP / IP Network infrastructure.
* Knowledge of Citrix infrastructure.
Skills & Abilities Essential
* To have basic technical knowledge of Desktops so that user problems can be quickly diagnosed and resolved.
* Organisational skills
* Excellent interpersonal skills both written and verbal.
* Excellent keyboard skills.
* High level of Customer Service skills both by telephone and face to face.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Salford Royal Hospital
Turnpike House
Salford
M50 1SW
Employer's website
https://www.northerncarealliance.nhs.uk/ #J-18808-Ljbffr