Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type: Operational Delivery
The successful candidate must be able to work a minimum of 30 hours per week.
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary, and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance, and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession.
You will be adaptable, able to multi-task, and effectively carry out a variety of duties, which will include:
* Preparing papers and files for court, tribunals, hearings, and meetings
* Creating and updating records on our in-house computer system and data input
* Resulting courts accurately, interpreting the information required on a court file
* Checking and verifying documents, records, accounts, claims, and returns for approval, results, statistics, plans, etc., against criteria, regulations, or procedures
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
* Communicating with the Public, the Judiciary, other Court and Tribunal Users, and Representatives of other Agencies and Organisations
Your skills and experience
* Friendly and approachable manner with excellent customer service skills
* Ability to multitask while working in a fast-paced environment
* Good written and verbal communication skills
* IT proficient with the ability to learn and adapt to different technologies and software
* Excellent organisational skills
For a full job description, please read supporting document 1 included below before applying.
These operational roles are customer-facing, requiring successful applicants to be office-based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
* Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service
* Pension: The Civil Service offers a choice of pension schemes
* Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities
* Support: A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities.
This job is broadly open to the following groups:
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries who have the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland, or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
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