Job Description This is an exciting opportunity for a dedicated, skilled, and experienced Care Manager with a robust background in care and a passion for delivering high-quality services to join our team in Southend. As our Care Manager, you will report directly to the Director and oversee the growth and development of our domiciliary care service, ensuring the provision of exceptional quality care. Your responsibilities will include managing the efficient operation of the business, maintaining quality control, addressing client needs, and overseeing the daily management of the office team and Care Professionals. This role is suitable for both an experienced Care Manager looking for a new challenge or a highly motivated Care Supervisor or Care Coordinator who is looking for the next step up in their career. In this varied and challenging role, you will be involved in: Working closely with the Director (senior leadership team) to coordinate the development of a high quality private domiciliary care service for older people in the local area Act as the Registered Manager managing the regulated activity for the office. Networking in the local community to raise awareness of the service Promoting the highest standards of care and service Recruiting and training Care Professionals Converting new client enquiries and coordinating staffing rotas Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements Managing (inspiring) a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly Ensuring successful operation of quality control systems and performing quality assurance visits for clients Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements Promoting a positive culture in line with the Home Instead ethos and values. Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.